VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Text Messaging - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
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Phone Provisioning - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
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Web Applications - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Mobile Applications - Operational

78.19% uptime
Sep 2025 · 95.58%Oct · 70.00%Nov · 70.00%

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Sep 2025
Oct 2025
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Advanced Reporting - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
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Call Center - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

API - Operational

100.0% uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

View current status

Nov 2025

Web portal/API Issue
ResolvedMajor outage1 hour 33 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are seeing good behavior from the change our partner deployed. We are continuing to monitor.

  • IdentifiedUTC

    Our partner has identified the issue and deployed a change which has restored some services. We are continuing to work with our partner.

  • InvestigatingUTC

    We are currently investigating an issue with one of our partners that is affecting Web Portal/API access. Voice traffic is not affected.

Calls to queues failures
ResolvedMajor outage58 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are seeing calls working normally through Queues. We are continuing to monitor.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating an issue where calls connecting to queues are failing.

    All other call functions, including direct extensions and external calls, are operating normally.

    Our engineering team is actively working to identify the cause and restore full functionality. Updates will be provided as soon as more information becomes available.

    Thank you for your patience.

Oct 2025

contactportal.app Web UI not loading
ResolvedDegraded performance8 hours 58 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available.

  • UpdateUTC

    We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact.

    We will provide updates as they become available.

  • UpdateUTC

    We continue to monitor the Microsoft Azure status page and will provide updates when available.

  • IdentifiedUTC

    Microsoft Azure has acknowledged a DNS service degradation that is impacting portions of their global network.

    Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available.

  • InvestigatingUTC

    We’re investigating an issue with the contactportal.app and reports.virtualpbx.com Web UIs not loading. Inbound/outbound calls are not impacted.

    We’ll provide another update by 10:00 PT.

OCT29
Dash Maintenance
CompletedMaintenance
  • Maintenance is now in progress
    October 29, 2025 at 1:00 AMUTC
XMPP not loading on some softphones
ResolvedDegraded performance27 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls.

Sep 2025

Partial Softphone Login Issue
ResolvedMajor outage1 hour 39 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone.

  • IdentifiedUTC

    We have identified the issue and are currently working on a permanent fix.

  • InvestigatingUTC

    We are investing an issue where a small subset of softphones are not able to register.

SEP26
Dash Maintenance
CompletedMaintenance6 hours
  • CompletedSeptember 26, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 26, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 26, 2025 at 2:00 AMUTC

    We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours.

    During this maintenance call-routing, call handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

SEP24
Dash Maintenance
CompletedMaintenance6 hours
  • CompletedSeptember 24, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 24, 2025 at 2:00 AMUTC

    We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours.

    During this maintenance call-routing, call handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

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