All Systems Operational
Virtual PBX   Operational
Phones   Operational
Carriers   Operational
Web Applications   Operational
Web Site   Operational
API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018
Resolved - The issue appears to be resolved at this time. We apologize for any inconvenience this may have caused.
Feb 22, 21:18 PST
Monitoring - We have applied our patch. Unfortunately agents were logged out of their respective call queues. All agents experiencing this will need to log in once more. We apologize for any inconvenience and will monitor this issue.
Feb 22, 19:58 PST
Identified - We have identified the issue with our engineering team. We will be applying an update at about 7pm PST this evening. Call traffic should not be affected, vConsole customers will remain unaffected.
Feb 22, 17:58 PST
Investigating - Certain Dash customers may find their agents have been logged out of their queues. Agents may still log in, log out, and update their status using the following commands on their phones, or manually via the Dashboard.

Agent Login: *20
Set Agent Ready: *21
Set Agent Away: *22
Agent Logout: *23

This issue does not affect VConsole customers.
Feb 22, 16:45 PST
Feb 21, 2018
Resolved - This issue is fully resolved for affected customers. Sorry for the inconvenience.
Feb 21, 20:19 PST
Update - The account update for affected accounts has completed. If you experienced an issue logging into the Dashboard, please try again. Sorry for the inconvenience this may have caused. VConsole customers are not affected by this issue.
Feb 21, 13:11 PST
Monitoring - We have identified the cause of the login issue affecting a small number of Dash customers. A process is running to correct the affected accounts. This will resolve the issue. If you experience an issue logging into Dash this afternoon, please let a team member know via our chat service. They will expedite the issue. Expect all affected accounts to be fixed in 1-2 hours.
Feb 21, 12:55 PST
Update - The issue is being worked on. We hope to have it resolved shortly.
Feb 21, 11:40 PST
Identified - A few customers are still experiencing issues logging into the Web Interface. This does not affect voice services. We are investigating the cause. This does not affect VConsole customers.
Feb 21, 10:37 PST
Monitoring - Agents should be able to update their status in the call queues. You may need to clear your browser cache. This issue does not affect VConsole customers.
Feb 21, 09:57 PST
Identified - We have identified an issue with a patch for Call Queues that was pushed to address a bug. This patch is preventing Agents from using the Web Interface from updating their away status. While we work to fix this issue, Agents may use the following star commands on their phone to update status in the queue:

Agent Login: *20
Set Agent Ready: *21
Set Agent Away: *22
Agent Logout: *23

This issue does not affect VConsole customers.
Feb 21, 08:22 PST
Investigating - Dash customers accessing the Call Queues web interface are experiencing an error message. Agents may log in, log out and update their status using the following commands on their phones.

Agent Login: *20
Set Agent Ready: *21
Set Agent Away: *22
Agent Logout: *23

This issue does not affect VConsole customers.
Feb 21, 07:42 PST
Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.