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All Systems Operational
VirtualPBX
Operational
Phones
Operational
Carriers
Operational
Web Applications
Operational
Web Site
Operational
API
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Operational
Mobile Apps
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Operational
Advanced Reporting
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2021
No incidents reported today.
May 15, 2021
Postmortem -
Read details
May 15, 09:11 PDT
May 15, 09:11 PDT
Completed -
The scheduled maintenance has been completed.
May 15, 09:00 PDT
May 15, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 PDT
May 14, 21:00 PDT
Scheduled -
This maintenance will expand our database infrastructure and improve performance of all services.
During this maintenance call routing and call handling functionality will perform normally.
There will be window overnight when the Web Interface will not store configuration changes of approximately 5 hours and during this time the Web Interface may be unavailable. Customers using Advanced Reporting and Call Center Wallboards will not be affected and those services are expected to operating normally.
During the maintenance affected customers should be prepared for the following:
1. Call Center Agents should use the available feature codes to log in and out of queues instead of the Web Interface
2. For 5-10 minutes a small number of customers may experience call routing and handling delays. This will occur during the cutover to the new infrastructure.
During the maintenance, and for up to 8 hours after, historic data older than one month may be unavailable as data syncs across the new infrastructure and is indexed for use.
This maintenance does not affect Advanced Reporting customers, that infrastructure is separate and will be unaffected.
At the end of maintenance, some customers may experience an error in the web interface, if this occurs, please wait 5-10 minutes, as the data being accessed may be in the middle of being indexed. If the error continues, please contact our support team.
We understand that this maintenance window may be inconvenient for your business and want to assure you that this will help us improve the delivery of service for you and all our customers.
May 11, 14:59 PDT
During this maintenance call routing and call handling functionality will perform normally.
There will be window overnight when the Web Interface will not store configuration changes of approximately 5 hours and during this time the Web Interface may be unavailable. Customers using Advanced Reporting and Call Center Wallboards will not be affected and those services are expected to operating normally.
During the maintenance affected customers should be prepared for the following:
1. Call Center Agents should use the available feature codes to log in and out of queues instead of the Web Interface
2. For 5-10 minutes a small number of customers may experience call routing and handling delays. This will occur during the cutover to the new infrastructure.
During the maintenance, and for up to 8 hours after, historic data older than one month may be unavailable as data syncs across the new infrastructure and is indexed for use.
This maintenance does not affect Advanced Reporting customers, that infrastructure is separate and will be unaffected.
At the end of maintenance, some customers may experience an error in the web interface, if this occurs, please wait 5-10 minutes, as the data being accessed may be in the middle of being indexed. If the error continues, please contact our support team.
We understand that this maintenance window may be inconvenient for your business and want to assure you that this will help us improve the delivery of service for you and all our customers.
May 11, 14:59 PDT
May 14, 2021
May 13, 2021
No incidents reported.
May 12, 2021
Resolved -
This incident has been resolved, if you continue to experience any problems please contact support.
May 12, 10:21 PDT
May 12, 10:21 PDT
Monitoring -
The ACD Queue statuses have been restored. We're closely monitoring systems to ensure stability. We will post another update in 60 minutes.
May 12, 09:12 PDT
May 12, 09:12 PDT
Update -
We are continuing to investigate the reports of the ACD queue status is not updating in real time. To reflect changes in queue status requires a refresh of the queue page. Calls to queues are NOT impacted.
May 12, 08:04 PDT
May 12, 08:04 PDT
Update -
We are continuing to investigate reports of ACD Queue statuses not updating in real time. Refreshing the ACD Queue page will update to the proper status. Call traffic is not affected.
May 12, 07:07 PDT
May 12, 07:07 PDT
Update -
We are currently investigating reports of the ACD Queue status not displaying in real time. Agent status can still be changed and viewed by refreshing the page. Call traffic is not impacted.
May 12, 06:28 PDT
May 12, 06:28 PDT
Investigating -
We have received reports that ACD queue status is not updating in real time. To reflect changes in queue status requires a refresh of the queue page. Calls to queues are NOT impacted.
May 12, 06:24 PDT
May 12, 06:24 PDT
Completed -
The schedule maintenance has been completed.
May 12, 00:38 PDT
May 12, 00:38 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:45 PDT
May 11, 23:45 PDT
Scheduled -
We will be conducting system maintenance for Dash tonight May, 11th 11:45 PM PST for 3 hours.
The maintenance will intermittently impact the ACD Queues service. Agents will get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
May 11, 15:03 PDT
The maintenance will intermittently impact the ACD Queues service. Agents will get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
May 11, 15:03 PDT
May 11, 2021
May 10, 2021
No incidents reported.
May 9, 2021
No incidents reported.
May 8, 2021
No incidents reported.
May 7, 2021
Resolved -
This incident has been resolved.
May 7, 08:38 PDT
May 7, 08:38 PDT
Monitoring -
We've identified an issue with a single zone, and have routed traffic around it for affected customers. That should resolve this issue. We will continue to route traffic away from that zone until we have resolved the issue, tested it and confirmed resolution.
We will be monitoring and testing this issue throughout the day.
May 7, 08:06 PDT
We will be monitoring and testing this issue throughout the day.
May 7, 08:06 PDT
Investigating -
We are currently investigating reports of some accounts' inbound calls being received without audio. We are looking in to this as quickly as possible and apologize for the inconvenience.
May 7, 07:49 PDT
May 7, 07:49 PDT
May 6, 2021
No incidents reported.
May 5, 2021
No incidents reported.
May 4, 2021
No incidents reported.
May 3, 2021
Completed -
The schedule maintenance has been completed.
May 3, 22:56 PDT
May 3, 22:56 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:45 PDT
May 3, 21:45 PDT
Scheduled -
We will be conducting system maintenance for Dash tonight May, 3rd 9:45 PM PST for 3 hours.
The maintenance will intermittently impact the ACD Queues service. Agents will get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
May 3, 14:57 PDT
The maintenance will intermittently impact the ACD Queues service. Agents will get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
May 3, 14:57 PDT
May 2, 2021
No incidents reported.