All Systems Operational
VirtualPBX Operational
Phones Operational
Carriers Operational
Web Applications Operational
Web Site Operational
API ? Operational
Mobile Apps ? Operational
Advanced Reporting Operational
ACD Queues Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Resolved - The issue with queue login and the queue monitor updating have been resolved. A postmortem will be posted here within two business days.
Jan 19, 10:26 PST
Update - A fix to the queue monitor page is in place. We are continuing to monitor systems.
Jan 19, 09:55 PST
Update - We are continuing the work on this issue; the queue monitor page is not updating real-time, but all other functions should be restored.
Jan 19, 08:59 PST
Monitoring - A fix has been implemented and we are currently monitoring to ensure stability.
Jan 19, 08:19 PST
Update - We are still investigating the issue affecting the ACD Queues.
Jan 19, 08:04 PST
Update - We are continuing to investigate the issue with the ACD Queues
Jan 19, 07:17 PST
Investigating - We are currently investigating an issue affecting queues for some customers where they are unable to login to their queues
Jan 19, 06:07 PST
Completed - The schedule maintenance have been completed.
Jan 19, 02:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 PST
Scheduled - We will be conducting system maintenance for Dash tonight Jan, 18th at 11:00 PM PST for 5 hours.

The maintenance will intermittently impact the ACD Queues service. Agents may get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.

We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Jan 18, 11:37 PST
Jan 18, 2022
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved, We will provide a postmortem early next week.
Jan 14, 19:08 PST
Monitoring - A fix has been implemented and SIP Trunking is working correctly, We will be providing a postmortem.
Jan 14, 16:02 PST
Identified - Engineering has identified the issue and it is working on a fix, We will update here once it has been implemented.
Jan 14, 15:00 PST
Update - Engineering is still investigating this issue, We will provide updates as they become available.
Jan 14, 14:30 PST
Update - Our Engineering Team continues to investigate this issue, We will be providing a postmortem once this gets resolved.
Jan 14, 13:32 PST
Update - We continue to investigate this issue We will be providing updates as they become available.
Jan 14, 12:17 PST
Investigating - We are currently investigating an incident where some inbound calls into SIP Trunks are ringing busy We will provide more details as they become available.

This is only affecting SIP Trunk customers.
Jan 14, 11:43 PST
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.