Update - The Engineering team continues to work on this issue. We currently suspect events are not propagating correctly between US zones related to Advanced Reporting for some Dash customers.

This only affects Advanced Reporting, all other services are working properly.
Jul 13, 12:39 PDT
Update - Engineering is continuing to work on resolving the issue affecting capturing external call lags in Advanced Reporting. The team will continue working to resolve the issue. We do not have an ETA at this time for a resolution.
Jul 10, 19:45 PDT
Identified - Our Engineering team has identified the possible cause of the issue. Internal calls are being captured for reports, but external call legs are not being captured. We are working to determine the cause and a resolution. We do not have an ETA at this time.

This does not affect call handling, logging, or other features of our platform. This only affects Advanced Reporting for some Dash customers.
Jul 10, 16:05 PDT
Update - We are continuing to investigate this issue.
Jul 10, 14:18 PDT
Investigating - Currently we are investigating an issue where certain details of the Advanced Reporting system are not populating. Our Engineering team is looking into this issue, and we will continue to update this as we get more information.
Jul 10, 13:44 PDT
VirtualPBX Operational
Phones Operational
Carriers Operational
Web Applications Operational
Web Site Operational
API ? Operational
Mobile Apps ? Operational
Advanced Reporting Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 14, 2020

No incidents reported today.

Jul 13, 2020

Unresolved incident: Dash - Advanced Reporting Issues.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020
Jul 9, 2020
Resolved - Our Engineering team is continuing to work on long term improvements to prevent incidents like this from affecting ACD Queues and ACD Queues Pro. We expect urgent maintenance to occur as improvements are developed and validated for deployment.

If performance issues reoccur, we will re-open this incident.
Jul 9, 22:35 PDT
Monitoring - A short term fix has been deployed and updates to the Dashboard has been deployed. Engineering it monitoring systems as they continue to work on a long term fix and performance improvements.

We will publish a postmortem on Monday regarding this incident.
Jul 9, 15:56 PDT
Update - Engineering has identified the root cause and is working to deploy a short term fix as soon as possible. Work will continue to implement a long term solution to prevent this issue in the future and dramatically improve this aspect of the Web applications provided for Dash customers.

This issue primarily affects users in Dash ACD Queues and ACD Queues Pro applications.

We apologize for the inconvenience this has caused for affected users.
Jul 9, 14:14 PDT
Identified - We have disabled real-time events in Dash UI while troubleshooting a problem where the events have not been consumed fast enough and slowing client web browsers and in some cases crashing client web browsers.

The effect of disabling real-time events in the UI is the page will not refresh automatically to show real-time data, the workaround would be to navigate from one section on the UI to a different and go back to the section you are interested in, this will refresh the UI with the latest information

Calls are being handled correctly and this only affects the UI aspect of Call Queues.
Jul 9, 09:49 PDT
Resolved - This incident is now resolved.
Jul 9, 12:53 PDT
Update - We are continuing to monitor the situation.
Jul 9, 11:00 PDT
Monitoring - One of our zones was experiencing a DDOS (Distributed Denial of Service Attack). It has been mitigated and access to Dash website has been restored. We will continue to monitor.
Jul 9, 09:41 PDT
Identified - We have identified the issue and we are working on it.
Jul 9, 09:35 PDT
Investigating - We are currently investigating an issue accessing the Dash website. Call handling is not affected by this.
Jul 9, 09:29 PDT
Jul 8, 2020
Resolved - This incident has been resolved.
Jul 8, 15:29 PDT
Monitoring - A fix was implemented and We are monitoring all systems.
Jul 8, 14:55 PDT
Identified - Currently, Advance Reporting is being down while Engineering work on a backend issue, We will update here with the findings.
Jul 8, 13:12 PDT
Jul 7, 2020
Resolved - This incident has been resolved. Calls that ring to the VPBX Mobile App for iOS now ring through.
Jul 7, 17:36 PDT
Monitoring - We have implemented a fix for the iOS version 6.2.3 so that calls now ring through even when the app is not in the foreground. Logging out and back into the softphone app should resolve your issue if you were logged in before this fix was applied, about 4:30pm PST.

If you turned off automatic updates in your App store, feel free to turn that back on if you wish.

We will monitor this throughout the evening. Thanks!
Jul 7, 16:34 PDT
Update - We are continuing to investigate this issue.
Jul 7, 15:34 PDT
Investigating - Our VPBX mobile softphone was updated recently. The new iOS version 6.2.3 does not allow calls to come through when the app is anywhere in the background. It must be in the foreground for it to receive calls. We are working immediately to resolve this issue.

For the time being, for all iOS users, we recommend disabling automatic app updates from the App Store Settings to prevent this. We're investigating a more permanent solution. Thank you for your patience during this time.
Jul 7, 15:32 PDT
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.