This incident has been resolved.
Aug 15, 15:01 PDT
This issue has been resolved by our carrier. We will continue to monitor this situation throughout the rest of the week. Thank you for your patience!
Aug 15, 11:33 PDT
The carrier is continuing to investigate a better and more permanent resolution to this issue
Aug 8, 12:21 PDT
The issue is somewhat resolved, but is still intermittently not allowing some Verizon customers to press # at times. We are continuing to press the carrier to investigate further.
Aug 7, 12:51 PDT
The downstream carrier has resolved the issue. We will continue to closely monitor this issue over the rest of the week.
Aug 7, 11:47 PDT
We apologize for the delay - The downstream carrier is still attempting to resolve this issue
Aug 6, 08:47 PDT
The downstream carriers are continuing to work to resolve this
Aug 3, 17:03 PDT
Our downstream carriers have identified the issue and are working to resolve it. We will update as soon as we can. We apologize for the inconvenience, and hope to have this resolved very soon
Aug 3, 09:28 PDT
We are continuing to investigate this issue.
Aug 3, 09:07 PDT
We are currently investigating an issue on both platforms where Verizon customers' key inputs are not recognized during, or when answering calls. We apologize for the inconvenience
Aug 2, 16:58 PDT