This incident has been resolved.
Jan 9, 16:35 PST
At this time, we have resolved the issue with adding and editing devices for all Dash customers. Call traffic was not impacted. We will restore ability to add web phones over the next 24 hours. We will monitor this fix throughout the day to make sure it sticks. Thanks for all of your patience again throughout today
Jan 9, 14:25 PST
All Webphone services have been restored. First thing to know is all devices on the system before this morning’s issue continue to work as designed. At the moment, the webphone portal is being updated to restore services to the web phone. We unfortunately continue to temporarily remove the ability to add new Webpohnes. The issue of adding existing devices to a user persists, as well as editing devices. We are working diligently to resolve this issue for you. Thank you!
Jan 9, 13:08 PST
We will be temporarily removing all Webphones from all Dash accounts at 12pm PST to help resolve this issue. The phones will be restored to the account as soon as the fix is completed, ETA 1-2pm PST. Updates will come as we move through this issue and we highly appreciate your patience. Thank you!
Jan 9, 11:15 PST
Existing webphone users will lose their ability to use the webphone approximately 1-2 hours, after which functionality will be restored.
Jan 9, 11:11 PST
We have temporarily removed the ability to add Dash Webphones while we resolve this issue. We will provide an ETA on the re-implementation as we proceed. Thanks!
Jan 9, 11:06 PST
We have identified the issue that is causing errors when adding existing devices to users, and are working to resolve it currently. Thank you for your patience! vConsole customers remain unaffected
Jan 9, 08:55 PST
We are experiencing an issue wherein Dash users are unable to add devices to their users and are experiencing an error when attempting to do so. We are working to resolve this as quickly as possible. vConsole customers are unaffected.
Jan 9, 07:54 PST