VirtualPBX Status

Investigating - We are currently investigating an issue with phone registration and logging into Dash.
Aug 10, 03:58 PDT

VirtualPBX Operational

Phones Partial Outage

Carriers Operational

Web Applications Partial Outage

Web Site Operational

API Operational

Mobile Apps Operational

Advanced Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 10, 2020

Unresolved incident: Dash - Login and Registration Issues.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

Connectivity issues affecting Dash access.

Resolved - The root cause appears to be a core router that failed into a degraded state, adding 60-80ms latency to all circuits but not actually shutting them down.

Emergency maintenance will also be scheduled to replace the equipment in a subsequent update once we are ready to do so. Technicians are en route now for that task, but all customer services are operating normally at this time.
Aug 8, 12:35 PDT

Update - The network performance remains stable and all services continue to work properly. Our engineering team is continuing work on understanding and preventing the cause of this incident.
Aug 8, 12:09 PDT

Monitoring - All services are operational. We will continue monitoring while we work on the root cause in our ORD datacenter. Customer impact should be fully mitigated. Please contact support if you are still seeing residual issues.
Aug 8, 09:49 PDT

Identified - We have routed around the cause of the issue and services are coming back online for affected customers. We are still working to fully resolve the issue.
Aug 8, 09:34 PDT

Update - Our Engineering team is working on this issue. Network connectivity appears to be impacted on multiple providers affecting our North American datacenters.
Aug 8, 09:20 PDT

Investigating - We are currently investigating an inability to access Dash portal. Phone service is also affected. vConsole is not affected.
Aug 8, 08:56 PDT

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

ACD Queue Maintenance

Completed - The scheduled maintenance has been completed. Agents will need to log back into the queue now that the update has been completed.
Jul 29, 20:51 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:02 PDT

Scheduled - We will be deploying a performance update for ACD Queues this evening. Agents logged into queue will need to log back into the queue after the update in completed. We do not expect any other services to be affected.
Jul 29, 16:24 PDT

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Dash Maintenance

Completed - The schedule maintenance has been completed. The team is continuing maintenance work to improve network performance througout the evening. This work will not impact customer-facing services.

All services continue to perform correctly and no services were impacted during the maintenance.
Jul 27, 22:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 14:52 PDT

Scheduled - We will be conducting system maintenance for Dash on July 27th 10:00 PM PST for 4 hours.

The maintenance will intermittently impact the Dash web interface, Dash API, and ACD Queues services for Dash customers. Agents might get signed out of ACD Queues and will need to re-login to the queue(s) after the maintenance window is complete.

We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

Customers using the vConsole product will not be affected by this maintenance event.

If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Jul 27, 09:48 PDT

Dash - Issue accessing the Dashboard

Resolved - All systems are functioning correctly and network performance returned to normal. Tonight's scheduled maintenance to address the cause of the incident can be followed at this status post: https://status.virtualpbx.com/incidents/s7923gq5njlx
Jul 27, 15:28 PDT

Monitoring - All systems continue to perform correctly and we have not observed any performance issues.

Emergency maintenance is scheduled for this evening to address the identified root cause of this incident.

You can follow the maintenance progress in the following status post.

https://status.virtualpbx.com/incidents/s7923gq5njlx
Jul 27, 14:52 PDT

Identified - We have identified an issue with the firmware on the firewalls that are securing our US datacenters. The issue has impacted network performance when under load that is impacting the replication of data between our US datacenters.

Emergency maintenance is scheduled for this evening to roll back the firmware on the firewalls while the vendors determine the cause.

We will be monitoring systems and making routing adjustments to minimize impact until maintenance is completed.

We apologize for the inconvenience this has caused.
Jul 27, 12:35 PDT

Investigating - We are investigating an issue with Dash accessing some web apps and the dashboard. Call traffic is not affected.
Jul 27, 12:14 PDT

Dash - Issue accessing the Dashboard / Phones not making inbound/outbound calls

Resolved - The Dash issue has been resolved. Systems are operating normally.
Jul 27, 09:52 PDT

Monitoring - We have resolved the issue with Dash and services are returning to normal. We are continuing to monitor.
Jul 27, 09:03 PDT

Identified - We have identified the issue preventing Dash from responding properly. Call traffic has been restored. We are continuing to work through the issue and services are returning to normal.
Jul 27, 08:47 PDT

Investigating - We are currently investigating an issue with the Dashboard that is preventing customers from accessing the Dashboard, as well as issues with Call traffic.
Jul 27, 08:28 PDT

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