VirtualPBX Status

All Systems Operational

VirtualPBX Operational

Phones Operational

Carriers Operational

Web Applications Operational

Web Site Operational

API Operational

Mobile Apps Operational

Advanced Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2021

No incidents reported today.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

ACD Application affecting some customers

Resolved - The ACD Queue application service has been restored.
Jan 19, 13:29 PST

Monitoring - The ACD Queue application service has been restored. Affected ACD Queues will need to log agents back into the queue. We're closely monitoring systems to ensure stability
Jan 19, 13:27 PST

Identified - VirtualPBX engineering is aware of a situation that requires a reset of the ACD Queue application. Specifically some customers may be experiencing difficulty accessing the Standard ACD Queue Web UI. This reset will affect a small subset of Dash users. Agents will need to log back into any ACD Queues they were in prior to the reset. Agents in Pro Queues are NOT affected.
Jan 19, 12:45 PST

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

System Connectivity Issue

Resolved - VirtualPBX has observed this issue as resolved. Access to the Dash UI is unaffected.
Jan 12, 08:35 PST

Monitoring - VirtualPBX is monitoring the regional Internet access issues as they are resolving.
Jan 12, 08:15 PST

Identified - We have identified this issue as a regional Internet access issue and not an issue with the Dash platform. Call traffic is not affected. We will be monitoring the situation closely.
Jan 12, 08:07 PST

Investigating - We are currently aware of some customers having issues accessing the Dashboard. We are currently investigating this issue. Call traffic is not affected by this problem.
Jan 12, 07:48 PST