Virtual PBX Status

Dash - Larger reports giving errors through Chrome

Investigating - We are currently investigating this issue.
Jul 20, 11:57 PDT

Monitoring - We have implemented a fix for this issue. We will monitor it throughout the weekend, and appreciate your patience in this matter. vConsole customers remain unaffected
Jul 20, 10:59 PDT

Investigating - We are currently investigating an issue where attempting to download larger Call Log reports are giving an error when doing so through Chrome. This functions well in Firefox, if you have that alternative. We hope to resolve this issue shortly. vConsole customers are unaffected.
Jul 17, 15:42 PDT

Virtual PBX Operational

Phones Operational

Carriers Operational

Web Applications Operational

Web Site Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

Dash - Issue with calls through the VR

Resolved - This issue has been resolved. Will continue to monitor overnight.
Oct 15, 00:54 PDT

Monitoring - Routing to Dash Call Queues is restored. We will be monitoring this issue.
Oct 14, 23:32 PDT

Identified - We are working on issues affecting call queues on Dash. All other services are working correctly.

This issue does not affect VConsole customers.
Oct 14, 23:19 PDT

Monitoring - We have confirmed the performance of the affected services has been restored.
Oct 14, 22:31 PDT

Identified - We have identified the cause and take action to restore normal operations of the Virtual Receptionist for Dash customer.

Vconsole customers are not affected by this issue.
Oct 14, 22:24 PDT

Investigating - We are currently investigating an issue where calls sent through the Virtual Receptionist are not routing as expected.

Vconsole customers are not affected by this issue.
Oct 14, 22:03 PDT

Oct 13, 2018

No incidents reported.

Oct 12, 2018

Dash - ACD Queue Error

Resolved - The issue has been resolved.
Oct 12, 10:27 PDT

Monitoring - Service has been restored and we are currently monitoring the issue.
Oct 12, 08:56 PDT

Identified - We have identified the issue with queues and have taken corrective measures. Agents may have to log back into the queue in order to begin taking calls.
Oct 12, 07:53 PDT

Investigating - We are currently investigating an issue where some Dash customers may have an issue with managing their Queues.

Vconsole customers are not affected.
Oct 12, 06:46 PDT

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

Dash - Webphone Error on Login

Resolved - The webphone issue has been resolved.
Oct 8, 13:56 PDT

Monitoring - The webphone should once again be available for use for all Dash users. We will be monitoring for any other issues relating to this feature.
Oct 8, 08:21 PDT

Investigating - We are currently investigating an issue with certain Dash customers being unable to access the webphone.

Vconsole customers are not affected.
Oct 8, 08:10 PDT

Oct 7, 2018

No incidents reported.

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