Resolved -
This issue regarding Agent Status in ACD Queues has been resolved. Agents may need to log out and back in again to refresh their status.
May 6, 17:10 PDT
Monitoring -
We have finished restarting services. Agent status in ACD Queues is behaving normally now. We will be monitoring these services.
May 6, 16:24 PDT
Identified -
We have identified the issue and will begin a restart of some services. We will provide more updates as they are available.
May 6, 15:14 PDT
Update -
We are continuing to investigate this issue and its root cause. We will provide updates as they are available.
May 6, 15:01 PDT
Update -
We continue to work trying to identify the root cause of this issue.
May 6, 13:49 PDT
Update -
We continue to investigate this issue and try to identify the root cause, We will be providing updates as they become available.
May 6, 12:13 PDT
Investigating -
We are currently investigating a UI issue regarding Agents Queue Status for ACD Queues affecting some customers.
May 6, 11:22 PDT