Virtual PBX Status

Dash - Larger reports giving errors through Chrome

Investigating - We are currently investigating this issue.
Jul 20, 11:57 PDT

Monitoring - We have implemented a fix for this issue. We will monitor it throughout the weekend, and appreciate your patience in this matter. vConsole customers remain unaffected
Jul 20, 10:59 PDT

Investigating - We are currently investigating an issue where attempting to download larger Call Log reports are giving an error when doing so through Chrome. This functions well in Firefox, if you have that alternative. We hope to resolve this issue shortly. vConsole customers are unaffected.
Jul 17, 15:42 PDT

Virtual PBX Operational

Phones Operational

Carriers Operational

Web Applications Operational

Web Site Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2019

No incidents reported today.

Jan 17, 2019

Dash - Newly created VoIP Lines experiencing issues temporarily

Resolved - This incident has been resolved.
Jan 17, 11:27 PST

Monitoring - We have resolved the issue pertaining to new Dash SIP phones being unable to provision correctly. All phones newly provisioned should now work correctly. If yours is having issues, please power cycle the device and try again. We once again appreciate your patience here - Thanks!
Jan 17, 09:20 PST

Identified - We have identified the issue and are working on a fix to resolve. In the meantime, please feel free to contact our support team by chat, phone or email as we have a workaround in place to help you resolve it while we work through it. Thank you for your patience!
Jan 16, 16:29 PST

Update - We are continuing to investigate this issue this morning
Jan 16, 06:25 PST

Investigating - We are currently investigating an issue wherein some newly created VoIP lines on the Dash platform are unable to place outbound calls. Our support team has a temporary workaround to help you with this issue (888-825-0800 option 2 or support@virtualpbx.com) while we get this resolved. vConsole customers are unaffected - Thank you for your patience!
Jan 15, 15:54 PST

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

Dash - Adding Devices to Users

Resolved - This incident has been resolved.
Jan 9, 16:35 PST

Monitoring - At this time, we have resolved the issue with adding and editing devices for all Dash customers. Call traffic was not impacted. We will restore ability to add web phones over the next 24 hours. We will monitor this fix throughout the day to make sure it sticks. Thanks for all of your patience again throughout today
Jan 9, 14:25 PST

Update - All Webphone services have been restored. First thing to know is all devices on the system before this morning’s issue continue to work as designed. At the moment, the webphone portal is being updated to restore services to the web phone. We unfortunately continue to temporarily remove the ability to add new Webpohnes. The issue of adding existing devices to a user persists, as well as editing devices. We are working diligently to resolve this issue for you. Thank you!
Jan 9, 13:08 PST

Update - We will be temporarily removing all Webphones from all Dash accounts at 12pm PST to help resolve this issue. The phones will be restored to the account as soon as the fix is completed, ETA 1-2pm PST. Updates will come as we move through this issue and we highly appreciate your patience. Thank you!
Jan 9, 11:15 PST

Update - Existing webphone users will lose their ability to use the webphone approximately 1-2 hours, after which functionality will be restored.
Jan 9, 11:11 PST

Update - We have temporarily removed the ability to add Dash Webphones while we resolve this issue. We will provide an ETA on the re-implementation as we proceed. Thanks!
Jan 9, 11:06 PST

Identified - We have identified the issue that is causing errors when adding existing devices to users, and are working to resolve it currently. Thank you for your patience! vConsole customers remain unaffected
Jan 9, 08:55 PST

Investigating - We are experiencing an issue wherein Dash users are unable to add devices to their users and are experiencing an error when attempting to do so. We are working to resolve this as quickly as possible. vConsole customers are unaffected.
Jan 9, 07:54 PST

Dash System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 23:01 PST

Scheduled - We will be conducting system maintenance for Dash on Jan 8th between 11 PM PST and 9th 4 AM PST.

The maintenance will intermittently impact ACD Queues services for Dash customers where the agents might get signed out of the queue so they will need to re login to the queue during this maintenance window.

We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

Customers using the vConsole product will not be affected by this maintenance event.

If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Jan 7, 04:13 PST

Dash Webphone not able to pick up calls

Resolved - The webphone green "Answer Call" issue has been resolved. Thank you for your patience.
Jan 9, 01:12 PST

Investigating - We are currently investigating an issue wherein users using the webphone's green "Answer Call" icon is not picking up the calls. We hope to have this resolved as soon as possible. Thanks for your patience. vConsole customers are not affected.
Jan 8, 17:16 PST

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

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