May 15, 12:25 PDT
The issue is confirmed resolved. A post-mortem will be published later today.
May 15, 07:59 PDT
Engineering is testing an updated to phone provisioning that will improve failover to redundant systems in the event of a technical failure.
May 15, 07:32 PDT
All services have been restored. Engineering is determining root cause and why failover did not occur for some customers.
May 15, 07:23 PDT
Engineering identified the issue and restored services. Phones should be coming back online now. We are diagnosing the root cause.
May 15, 07:19 PDT
Engineering has confirmed the issue and working to resolve it.
May 15, 07:14 PDT
We are investigating reports of phone registration issues affecting some customers.
May 15, 07:01 PDT