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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2019
Completed -
The scheduled maintenance has been completed.
Apr 24, 03:30 PDT
Apr 24, 03:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:30 PDT
Apr 23, 23:30 PDT
Scheduled -
We will be conducting system maintenance for Dash on April 23th between 11:30 PM PST and April 24th 4:00 AM PST.
The maintenance will intermittently impact ACD Queues services for Dash customers where agents might get signed out of the queue so they will need to re login to the queue during this maintenance window.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
Customers using the vConsole product will not be affected by this maintenance event.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Apr 23, 08:30 PDT
The maintenance will intermittently impact ACD Queues services for Dash customers where agents might get signed out of the queue so they will need to re login to the queue during this maintenance window.
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
Customers using the vConsole product will not be affected by this maintenance event.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Apr 23, 08:30 PDT
Apr 22, 2019
Resolved -
This incident is resolved, Softphones are working as expected now.
Apr 22, 14:09 PDT
Apr 22, 14:09 PDT
Monitoring -
Monitoring
We will continue monitoring this issue, all systems are operational at this point.
Dash platform are is impacted by this incident.
Apr 22, 12:50 PDT
We will continue monitoring this issue, all systems are operational at this point.
Dash platform are is impacted by this incident.
Apr 22, 12:50 PDT
Identified -
We have identified the issue affected Vconsole softphones and have deployed a fix. Affected softphones will require logging out and then back in to resolve the issue. Please report any unsuccessful instances of this to our support team.
Dash customers are not affected by this issue.
Apr 22, 10:42 PDT
Dash customers are not affected by this issue.
Apr 22, 10:42 PDT
Investigating -
We are currently investigating reports of some Vconsole softphone devices being unable to receive inbound calls.
Dash customers are not affected by this issue.
Apr 22, 10:32 PDT
Dash customers are not affected by this issue.
Apr 22, 10:32 PDT
Apr 21, 2019
No incidents reported.
Apr 20, 2019
No incidents reported.
Apr 19, 2019
Postmortem -
Read details
Apr 19, 13:08 PDT
Apr 19, 13:08 PDT
Resolved -
Overnight our team monitored VConsole devices and systems. All systems performed correctly, and we found no additional occurrences of this issue. Some VoIP devices may need to be restarted to update the configuration that resolves this issue.
We sincerely apologize for this incident to all affected VConsole customers.
Apr 19, 08:29 PDT
We sincerely apologize for this incident to all affected VConsole customers.
Apr 19, 08:29 PDT
Update -
The team will continue monitoring this issue and our 24/7 support team is available as always. We are contacting all VConsole customers affected by this issue to verify it is resolved at their location.
Customers on the Dash platform are not impacted by this incident.
Apr 18, 20:18 PDT
Customers on the Dash platform are not impacted by this incident.
Apr 18, 20:18 PDT
Update -
We will be reaching out to affected customers tonight and tomorrow to confirm issues are resolved. Our Support and Engineering team is continuing to monitor the progress throughout the evening.
Apr 18, 19:09 PDT
Apr 18, 19:09 PDT
Update -
We are continuing to monitor the update rollout and seeing positive results for affected customers and devices.
Devices may need to be rebooted for the update to take effect.
Apr 18, 18:43 PDT
Devices may need to be rebooted for the update to take effect.
Apr 18, 18:43 PDT
Monitoring -
The update rollout is proceeding as expected. We have verified correct call routing for affected devices we have tested.
Apr 18, 17:47 PDT
Apr 18, 17:47 PDT
Update -
We have pushed the routing update for VConsole VoIP Devices out to production. VoIP devices should start receiving the update in 5 minutes but may take up to 1 hour to receive the update. We expect most phones to be fully updated in 1-2 hours.
Rebooting VoIP phones may be required to restore complete service for older devices.
Apr 18, 17:05 PDT
Rebooting VoIP phones may be required to restore complete service for older devices.
Apr 18, 17:05 PDT
Identified -
We have identified the underlying issue affecting some customers still experiencing routing issues with VoIP Phones on VConsole. At 5 PM PST we will push updated routing for VConsole VoIP phones that should resolve the issue for all customers.
The update will take between 1-2 hours to reach all customers. Customer may need to reboot older devices to ensure the update is active.
We will post updates this evening with the status of the rollout.
This incident does NOT affect customers on our Dash platform.
Apr 18, 15:46 PDT
The update will take between 1-2 hours to reach all customers. Customer may need to reboot older devices to ensure the update is active.
We will post updates this evening with the status of the rollout.
This incident does NOT affect customers on our Dash platform.
Apr 18, 15:46 PDT
Monitoring -
A small number of VConsole customers are still experiencing issues with VoIP phone registration and call routing. Our support team is working with these customers to identify and resolve the issues.
Our team is contacting customers who experienced this issue to ensure any issues are resolved.
We deeply apologize for the inconvenience this caused for customer affected by this incident. If you are still experiencing this issue and have not heard from our team, please contact our support team.
We will be scheduling urgent maintenance over this coming weekend to address the underlying cause of this issue. This may require affected customers to reboot their phones in the event their devices do not properly update.
Apr 18, 12:28 PDT
Our team is contacting customers who experienced this issue to ensure any issues are resolved.
We deeply apologize for the inconvenience this caused for customer affected by this incident. If you are still experiencing this issue and have not heard from our team, please contact our support team.
We will be scheduling urgent maintenance over this coming weekend to address the underlying cause of this issue. This may require affected customers to reboot their phones in the event their devices do not properly update.
Apr 18, 12:28 PDT
Investigating -
We are aware of an issue with some customer's VOIP Phones on Vconsole not properly registering. We are gathering information about the affected ISPs / Routers & devices while we investigate.
Dash customers are not affected by this issue.
Apr 18, 07:02 PDT
Dash customers are not affected by this issue.
Apr 18, 07:02 PDT
Apr 18, 2019
Completed -
Maintenance has been postponed.
Apr 18, 08:06 PDT
Apr 18, 08:06 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 08:00 PDT
Apr 18, 08:00 PDT
Scheduled -
We will be conducting a system maintenance were We will be improving Webphone performance on April 18th, 20:00 PST, duration is expected to be one hour and this will not affect any systems.
If your security measures involve whitelisting ip address from hour services the following IPs will need to be whitelisted:
8.36.70.215, 38.65.21.215
8.45.131.223, 38.89.237.223
8.30.173.224, 38.99.84.224
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Apr 18, 20:00 PDT
If your security measures involve whitelisting ip address from hour services the following IPs will need to be whitelisted:
8.36.70.215, 38.65.21.215
8.45.131.223, 38.89.237.223
8.30.173.224, 38.99.84.224
We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.
Apr 18, 20:00 PDT
Apr 17, 2019
Resolved -
This incident has been resolved.
Apr 17, 17:03 PDT
Apr 17, 17:03 PDT
Update -
Today the primary phone registration service for the VConsole platform lost connectivity to our internal network but was still accessible externally. The nature of this failure allowed phones to reach the service, but they could not place or receive calls.
We initiated a mass migration to a backup service when the team determined they could not bring the primary service back online in a timely manner.
The migration required updating DNS routing information for all affected devices. This change has propagated to all top-level service providers.
If you are still affected by this issue, please reboot your phones and/or network routers to clear any cached routing information and restore service to affected devices.
All VConsole customer using VirtualPBX softphones have had the change pushed to their phone. You may need to log out and back in for it to take effect.
If you have a 3rd-party phone that you custom configured to connect to your VConsole account, you may need to update the configuration.
If you are still affected by this issue, please contact our support team for assistance.
Apr 17, 14:47 PDT
We initiated a mass migration to a backup service when the team determined they could not bring the primary service back online in a timely manner.
The migration required updating DNS routing information for all affected devices. This change has propagated to all top-level service providers.
If you are still affected by this issue, please reboot your phones and/or network routers to clear any cached routing information and restore service to affected devices.
All VConsole customer using VirtualPBX softphones have had the change pushed to their phone. You may need to log out and back in for it to take effect.
If you have a 3rd-party phone that you custom configured to connect to your VConsole account, you may need to update the configuration.
If you are still affected by this issue, please contact our support team for assistance.
Apr 17, 14:47 PDT
Update -
We are continuing to monitor this issue.
Customers on our Dash platform continue to be unaffected.
Apr 17, 13:43 PDT
Customers on our Dash platform continue to be unaffected.
Apr 17, 13:43 PDT
Monitoring -
We have implemented a fix for VoIP phone registration issue affecting VConsole customers. This fix is currently propagating throughout the Internet. You may have to reboot your phone and/or router for your networked devices to receive this update sooner.
Those with VPBX Softphones should log out and back in to resolve their issue.
This issue does not affect customers on our Dash platform.
Apr 17, 12:32 PDT
Those with VPBX Softphones should log out and back in to resolve their issue.
This issue does not affect customers on our Dash platform.
Apr 17, 12:32 PDT
Update -
We are working to resolve the issue, phones are coming back online now. More information to come shortly for those using desktop phones and 3rd party softphones
Apr 17, 12:08 PDT
Apr 17, 12:08 PDT
Update -
We are continuing to work towards a resolution on this issue. We appreciate your patience in this, and hope to get this resolved as quickly as possible. Dash customers remain unaffected
Apr 17, 11:54 PDT
Apr 17, 11:54 PDT
Identified -
We have identified the cause of the issue with VOIP Phones registration. We are working to resolve the issue now. Dash systems are not affected.
Apr 17, 10:57 PDT
Apr 17, 10:57 PDT
Investigating -
We are currently investigating a Vconsole issue with VOIP Phones registration. Dash customers should not be affected by this issue.
Apr 17, 10:35 PDT
Apr 17, 10:35 PDT
Apr 16, 2019
No incidents reported.
Apr 15, 2019
No incidents reported.
Apr 14, 2019
No incidents reported.
Apr 13, 2019
No incidents reported.
Apr 12, 2019
No incidents reported.
Apr 11, 2019
Completed -
The scheduled maintenance has been completed.
Apr 11, 22:00 PDT
Apr 11, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 PDT
Apr 11, 20:00 PDT
Scheduled -
We will be performing routine maintenance on our Dash systems. There will be no impact to the systems.
Apr 11, 11:17 PDT
Apr 11, 11:17 PDT
Resolved -
This incident has been resolved.
Apr 11, 17:27 PDT
Apr 11, 17:27 PDT
Monitoring -
The issue with the login page dash.virtualpbx.com is now functioning as expected. We will monitor the issue throughout the evening.
Apr 11, 16:26 PDT
Apr 11, 16:26 PDT
Investigating -
We are currently aware of an issue wherein Dash customers are having trouble accessing the Dash portal dash.virtualpbx.com. We are investigating and hope to have this resolved as soon as possible
Apr 11, 15:58 PDT
Apr 11, 15:58 PDT
Apr 10, 2019
No incidents reported.