Update - The Engineering team continues to work on this issue. We currently suspect events are not propagating correctly between US zones related to Advanced Reporting for some Dash customers.
This only affects Advanced Reporting, all other services are working properly.
Jul 13, 12:39 PDT
Update - Engineering is continuing to work on resolving the issue affecting capturing external call lags in Advanced Reporting. The team will continue working to resolve the issue. We do not have an ETA at this time for a resolution.
Jul 10, 19:45 PDT
Identified - Our Engineering team has identified the possible cause of the issue. Internal calls are being captured for reports, but external call legs are not being captured. We are working to determine the cause and a resolution. We do not have an ETA at this time.
This does not affect call handling, logging, or other features of our platform. This only affects Advanced Reporting for some Dash customers.
Jul 10, 16:05 PDT
Update - We are continuing to investigate this issue.
Jul 10, 14:18 PDT
Investigating - Currently we are investigating an issue where certain details of the Advanced Reporting system are not populating. Our Engineering team is looking into this issue, and we will continue to update this as we get more information.
Jul 10, 13:44 PDT