All affected services are operating correctly.
Our team will continue to closely monitor the source of the incident and work with the upstream providers to prepare a postmortem.
Sep 24, 12:29 PDT
All systems continue to work correctly.
Our upstream providers continue to work on the cause of this incident.
We are monitoring all systems and will provide updates as needed.
Sep 23, 19:45 PDT
All systems are working correctly at this time, and we will be monitoring them until this incident is fully resolved.
We will continue working with the upstream providers and provide updates as we receive them.
Sep 23, 16:11 PDT
All known issues are resolved, and our team is monitoring all systems.
Our upstream providers continue mitigation efforts on the network incident and provide updates as they have more information.
Sep 23, 14:46 PDT
One-way call audio is resolved at this time. Please let our team know if you experience the issue again.
Sep 23, 14:34 PDT
We have identified the cause for one-way call audio and deployed a resolution.
Sep 23, 14:09 PDT
We are working on isolated call quality issues that are affecting some customers at this time. We expect that to stabilize as the upstream providers mitigate their network incident.
All services are working properly at this time.
Sep 23, 13:48 PDT
At this time all services are working properly, and we are working with our upstream providers to resolve this incident.
We do not have an ETA on full resolution and will continue working until it is fully resolved.
Sep 23, 13:41 PDT
ACD Queue operations have been restored.
Sep 23, 13:36 PDT
All core features, phone registrations, and call handling are working correctly at this time.
We are still working to resolve issues with ACD Queues and those are also coming back online.
The upstream incident is not fully resolved and we are monitoring it closely.
Sep 23, 12:55 PDT
We are continuing to work on a fix for this issue.
Sep 23, 12:30 PDT
We have resolved the registration and call handling issue. You may need to restart your phone to reregister with our platform.
Sep 23, 12:25 PDT
We have identified the issue impacting phone registration and call delivery and are working to resolve the issue.
Sep 23, 12:20 PDT
We understand this incident is impacting your business and apologize.
Our entire team working with upstream providers to mitigate this incident.
Sep 23, 12:06 PDT
We are working on the backend issue affecting registration of phone and call handling completely.
Sep 23, 11:57 PDT
We are continuing to work with our upstream providers to mitigate the incident. We do not have an ETA on a full resolution at this time.
Sep 23, 11:27 PDT
Our team is working to resolve the issue with ACD Queues. We are investigating some issues of one-way audio affecting some customers.
Sep 23, 11:14 PDT
We continue to work with the upstream provider on their mitigation efforts.
We have made routing adjustments and continue to work with affected customers.
Sep 23, 10:37 PDT
Our upstream providers alerted us that mitigation efforts are ongoing to address their network incidents.
We are responding to issues as they arise and working to minimize the impact on customers.
We expect to have intermittent connectivity issues until the provider's incidents are fully resolved.
Sep 23, 10:11 PDT
We are working to reroute traffic for Webphone and ACD Queues away from the datacenters impacted by the upstream provider's incidents.
This does not affect normal call routing and handling.
Sep 23, 09:56 PDT
We have identified an issue with the Dashboard web interface that displays an error message due to the network incident.
We have deployed a fix to resolve the issue. It may take up to 5 minutes to fully deploy to all customers.
Sep 23, 09:48 PDT
Call handling and routing are working as expected and our team is continuing to monitor systems affected this morning.
Customers experiencing issues with ACD Queues may try to log out and back into their ACD Queues to resolve their issues.
We are monitoring the affected upstream providers and will post updates until this incident is fully resolved.
Sep 23, 09:31 PDT
Our team is investigating reports that some customers may be experiencing issues with ACD Queues.
This may be related to the upstream provider's network incident that is ongoing.
Sep 23, 09:22 PDT
Our upstream providers have identified the cause and working to mitigate the issue.
Our team is monitoring the affected systems and working with customers impacted by this incident.
Sep 23, 08:57 PDT
We are currently experiencing intermittent connectivity issues with upstream network providers affecting customers.
This affects call handling and routing intermittently for some customers.
Our team is working with our upstream providers to fully resolve this incident and will be posting updates on our status site as work progresses.
We deeply apologize for any inconvenience you may experience and assure you it will be resolved as quickly as possible.
Sep 23, 08:09 PDT