Notice history

ResolvedJune 12, 2025 at 11:12 PMUTC
This incident has been resolved.
MonitoringJune 12, 2025 at 9:31 PMUTC
Our infrastructure partner has confirmed that most services have fully recovered. VirtualText portal logins and UI functionality are now operating normally.
We are continuing to monitor the platform closely to ensure full stability.
UpdateJune 12, 2025 at 7:41 PMUTC
Our infrastructure partner has reported significant recovery, though full resolution is still in progress. We are now seeing improved performance, with logins and UI functionality in VirtualText working properly for most users.
We’ll continue to monitor and provide updates as needed.
UpdateJune 12, 2025 at 6:47 PMUTC
We have identified the cause of the issue affecting the VirtualText portal. A service disruption with one of our infrastructure partners, Google Cloud, is currently impacting some of the services used by VirtualText.

All other services are fully operational and not impacted by this incident.
IdentifiedJune 12, 2025 at 6:30 PMUTC
We are currently investigating an issue affecting the VirtualText app portal. Some users are experiencing difficulties logging into the platform, and certain UI elements may not be loading or functioning as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.

All systems operational