VirtualPBX - VirtualText Portal Login and UI Issues – Incident details

All systems operational

VirtualText Portal Login and UI Issues

Resolved
Degraded performance
Started about 1 year agoLasted about 5 hours

Affected

Web Applications

Degraded performance from 6:30 PM to 9:31 PM, Operational from 9:31 PM to 11:12 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our infrastructure partner has confirmed that most services have fully recovered. VirtualText portal logins and UI functionality are now operating normally.

    We are continuing to monitor the platform closely to ensure full stability.

  • Update
    UTC
    Update

    Our infrastructure partner has reported significant recovery, though full resolution is still in progress. We are now seeing improved performance, with logins and UI functionality in VirtualText working properly for most users.

    We’ll continue to monitor and provide updates as needed.

  • Update
    UTC
    Update

    We have identified the cause of the issue affecting the VirtualText portal. A service disruption with one of our infrastructure partners, Google Cloud, is currently impacting some of the services used by VirtualText.

    All other services are fully operational and not impacted by this incident.

  • Identified
    UTC
    Identified
    We are currently investigating an issue affecting the VirtualText app portal. Some users are experiencing difficulties logging into the platform, and certain UI elements may not be loading or functioning as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.