VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Text Messaging - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Phone Provisioning - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Web Applications - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Mobile Applications - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Advanced Reporting - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Call Center - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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API - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Notice history

View current status

Feb 2023

Calls not routing to ACD Queues
Resolved3 hours 7 minutes
  • ResolvedUTC

    This issue with calls not routing to ACD Queues has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue.

  • UpdateUTC

    We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue.

  • IdentifiedUTC

    We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues.

  • InvestigatingUTC

    We are currently investigating an issue where some calls to ACD Queues are not connecting.

FEB17
Dash Maintenance
CompletedMaintenance2 hours
  • CompletedFebruary 17, 2023 at 7:00 AMUTC

    Maintenance has completed successfully

  • In progressFebruary 17, 2023 at 5:00 AMUTC

    Maintenance is now in progress

  • PlannedFebruary 17, 2023 at 5:00 AMUTC

    We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

ACD Queue calls not routing to agents
Resolved1 hour 14 minutes
  • ResolvedUTC

    The issue has been resolved. ACD Queues are working properly now.

  • MonitoringUTC

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.

Jan 2023

JAN13
Dash Maintenance
CompletedMaintenance16 hours 10 minutes
  • CompletedJanuary 13, 2023 at 8:10 PMUTC

    The scheduled maintenance has been completed.

    We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible.

    Clients using ACD Queue Pro cannot modify, add, or remove queues at this point.

    Queues are not being populated into the UI for clients using the basic ACD Queues.

    Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need.

    Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc.

    Here is the list of ACD Queue Feature Codes

    Agent Login *20
    Set Agent Ready *21
    Set Agent Away *22
    Agent Logout *23

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

  • UpdateJanuary 13, 2023 at 4:11 PMUTC

    We are continuing to work on the UI issue for Basic Queues. This is only affecting Basic Queues. You can still log into and out of your Basic ACD Queues with the feature codes listed below. Also, call traffic is not impacted to the queues at all.

    ACD Queue Feature Codes

    Agent Login *20
    Set Agent Ready *21
    Set Agent Away *22
    Agent Logout *23

  • UpdateJanuary 13, 2023 at 1:26 PMUTC

    Basic Queues are not loading properly. We are working to resolve this ASAP. Basic Queue call traffic is routing normally. Agents may need to login back into their queues. Contact our Support team if you require further assistance managing your agents. ACD Queues Pro are functioning normally at this time.

  • UpdateJanuary 13, 2023 at 11:47 AMUTC

    ACD Queues are in the process of being restored. Agent may need to log back into their respective queues. We are continuing to work through our scheduled maintenance.

  • UpdateJanuary 13, 2023 at 4:00 AMUTC

    Maintenance is now in progress

  • In progressJanuary 13, 2023 at 4:00 AMUTC

    Maintenance is continuing as scheduled until 3AM PST. We will continue to provide updates as the maintenance progresses.

    ACD Queue traffic is affected by this maintenance. We are working to restore ACD Queue routing as quickly as possible.

  • PlannedJanuary 13, 2023 at 4:00 AMUTC

    We will be conducting system maintenance for Dash 01/12/2023 at 8:00 PM PST for 7 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Dec 2022

DEC9
Dash Maintenance
CompletedMaintenance
  • UpdateDecember 09, 2022 at 5:00 AMUTC

    We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

  • CompletedDecember 09, 2022 at 5:00 AMUTC

    We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

DEC2
Dash Maintenance
CompletedMaintenance11 hours 56 minutes
  • CompletedDecember 02, 2022 at 4:56 PMUTC

    Maintenance has completed.

  • In progressDecember 02, 2022 at 5:00 AMUTC

    Maintenance is now in progress

  • PlannedDecember 02, 2022 at 5:00 AMUTC

    We will be upgrading system hardware and conducting related maintenance for Dash on Dec 1st at 9:00 PM PST for 6 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

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