VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Text Messaging - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Phone Provisioning - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Web Applications - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Mobile Applications - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
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Advanced Reporting - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Call Center - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

API - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
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Notice history

View current status

Apr 2023

No notices reported this month

Mar 2023

No notices reported this month

Feb 2023

Calls not routing to ACD Queues
Resolved3 hours 7 minutes
  • Resolved
    UTC
    Resolved

    This issue with calls not routing to ACD Queues has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue.

  • Update
    UTC
    Update

    We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue.

  • Identified
    UTC
    Identified

    We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue where some calls to ACD Queues are not connecting.

FEB17
Dash Maintenance
CompletedMaintenance2 hours
  • Completed
    February 17, 2023 at 7:00 AMUTC
    Completed
    February 17, 2023 at 7:00 AMUTC

    Maintenance has completed successfully

  • In progress
    February 17, 2023 at 5:00 AMUTC
    In progress
    February 17, 2023 at 5:00 AMUTC

    Maintenance is now in progress

  • Planned
    February 17, 2023 at 5:00 AMUTC
    Planned
    February 17, 2023 at 5:00 AMUTC

    We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

ACD Queue calls not routing to agents
Resolved1 hour 14 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved. ACD Queues are working properly now.

  • Monitoring
    UTC
    Monitoring

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.

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