VirtualPBX - ACD Queue calls not routing to agents – Incident details

All systems operational

Show current status

ACD Queue calls not routing to agents

Resolved1 hour 14 minutes

Affected

Web Applications

Operational from 9:32 PM to 10:47 PM

Call Center

Operational from 9:32 PM to 10:47 PM

  • ResolvedUTC

    The issue has been resolved. ACD Queues are working properly now.

  • MonitoringUTC

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.