VirtualPBX - Calls not routing to ACD Queues – Incident details

All systems operational

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Calls not routing to ACD Queues

Resolved3 hours 7 minutes

Affected

Call Center

Operational from 6:36 PM to 9:43 PM

  • ResolvedUTC

    This issue with calls not routing to ACD Queues has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue.

  • UpdateUTC

    We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue.

  • IdentifiedUTC

    We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues.

  • InvestigatingUTC

    We are currently investigating an issue where some calls to ACD Queues are not connecting.