January 13, 2023 at 8:10 PM
The scheduled maintenance has been completed.
We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible.
Clients using ACD Queue Pro cannot modify, add, or remove queues at this point.
Queues are not being populated into the UI for clients using the basic ACD Queues.
Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need.
Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc.
Here is the list of ACD Queue Feature Codes
Agent Login *20
Set Agent Ready *21
Set Agent Away *22
Agent Logout *23
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.