VirtualPBX - Notice history

Apple has approved the updated version of the app, and the issue has been resolved.

To restore normal functionality, please update the app to the latest version available on the App Store. Once updated, the app should open and operate as expected.

If you continue to experience any issues after updating, please contact our support team.

We have submitted a new build to Apple and are currently awaiting approval and release of the updated version.

We've identified the cause to be a certificate that is compiled into the application package and used to verify the integrity of the included features.  This part of the app controls which features are enabled and disabled in the app at launch. The certificate issue causes this function to fail without warning.

We are building new versions of the iOS Apps for all of our Customers and will update here when this is completed.

We continue to work with our third-party vendor to identify the root cause.

On 2/20/2026, we experienced a service outage caused by an issue with an upstream network provider. This resulted in temporary service unavailability across our platform.

The upstream provider has resolved the issue, and all services are now operating normally. Our internal systems remained stable throughout the event.

We are reviewing additional resiliency measures to further reduce the impact of similar incidents in the future. We appreciate your patience and understanding.

We are continuing to monitor the affected systems.

The upstream network provider has implemented a fix, and services have been restored. We are actively monitoring system performance to ensure continued stability.

We are seeing services return to normal. Work is continuing with our downstream provider on this issue.

We are currently experiencing a service disruption due to a significant outage at a major upstream Internet provider, which is affecting routing on a nationwide basis. Our infrastructure team has identified the issue as related to Level3 and is actively implementing routing changes to bypass the affected paths and restore normal service as quickly as possible.