Notice history

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

Sep 2025

Oct 2025

Nov 2025

No notices reported this month

Resolved
October 30, 2025 at 1:23 AM
Resolved
October 30, 2025 at 1:23 AM
This incident has been resolved.
Monitoring
October 29, 2025 at 10:54 PM
Monitoring
October 29, 2025 at 10:54 PM
We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available.
Update
October 29, 2025 at 8:03 PM
Update
October 29, 2025 at 8:03 PM
We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact.

We will provide updates as they become available.
Update
October 29, 2025 at 6:37 PM
Update
October 29, 2025 at 6:37 PM
We continue to monitor the Microsoft Azure status page and will provide updates when available.
Identified
October 29, 2025 at 4:59 PM
Identified
October 29, 2025 at 4:59 PM
Microsoft Azure has acknowledged a DNS service degradation that is impacting portions of their global network.

Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available.
Investigating
October 29, 2025 at 4:24 PM
Investigating
October 29, 2025 at 4:24 PM
We’re investigating an issue with the contactportal.app and reports.virtualpbx.com Web UIs not loading. Inbound/outbound calls are not impacted.

We’ll provide another update by 10:00 PT.

Completed
October 29, 2025 at 1:00 AM
Completed
October 29, 2025 at 1:00 AM
Maintenance is now in progress

Resolved
October 15, 2025 at 5:49 PM
Resolved
October 15, 2025 at 5:49 PM
This incident has been resolved.
Identified
October 15, 2025 at 5:38 PM
Identified
October 15, 2025 at 5:38 PM
We are continuing to work on a fix for this incident.
Investigating
October 15, 2025 at 5:21 PM
Investigating
October 15, 2025 at 5:21 PM
We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls.

Resolved
September 26, 2025 at 3:32 PM
Resolved
September 26, 2025 at 3:32 PM
This incident has been resolved.
Monitoring
September 26, 2025 at 3:22 PM
Monitoring
September 26, 2025 at 3:22 PM
We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone.
Identified
September 26, 2025 at 3:06 PM
Identified
September 26, 2025 at 3:06 PM
We have identified the issue and are currently working on a permanent fix.
Investigating
September 26, 2025 at 1:52 PM
Investigating
September 26, 2025 at 1:52 PM
We are investing an issue where a small subset of softphones are not able to register.

Completed
September 26, 2025 at 8:00 AM
Completed
September 26, 2025 at 8:00 AM
Maintenance has completed successfully
In progress
September 26, 2025 at 2:00 AM
In progress
September 26, 2025 at 2:00 AM
Maintenance is now in progress
Planned
September 26, 2025 at 2:00 AM
Planned
September 26, 2025 at 2:00 AM
We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours.
During this maintenance call-routing, call handling, and all other services will be unaffected.
The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).
We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Completed
September 24, 2025 at 8:00 AM
Completed
September 24, 2025 at 8:00 AM
Maintenance has completed successfully
In progress
September 24, 2025 at 2:00 AM
In progress
September 24, 2025 at 2:00 AM
Maintenance is now in progress
Planned
September 24, 2025 at 2:00 AM
Planned
September 24, 2025 at 2:00 AM
We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours.
During this maintenance call-routing, call handling, and all other services will be unaffected.
The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).
We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.
If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Sep 2025 to Nov 2025

VirtualPBX - Notice history