VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Text Messaging - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Phone Provisioning - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Web Applications - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Mobile Applications - Operational

88.32% uptime
Aug 2025 · 100.0%Sep · 95.58%Oct · 70.00%

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Aug 2025
Sep 2025
Oct 2025

Advanced Reporting - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Call Center - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

API - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

contactportal.app Web UI not loading
ResolvedDegraded performance8 hours 58 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available.

  • Update
    UTC
    Update

    We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact.

    We will provide updates as they become available.

  • Update
    UTC
    Update

    We continue to monitor the Microsoft Azure status page and will provide updates when available.

  • Identified
    UTC
    Identified

    Microsoft Azure has acknowledged a DNS service degradation that is impacting portions of their global network.

    Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available.

  • Investigating
    UTC
    Investigating

    We’re investigating an issue with the contactportal.app and reports.virtualpbx.com Web UIs not loading. Inbound/outbound calls are not impacted.

    We’ll provide another update by 10:00 PT.

OCT29
Dash Maintenance
CompletedMaintenance
  • Completed
    October 29, 2025 at 1:00 AMUTC
    Completed
    October 29, 2025 at 1:00 AMUTC
    Maintenance is now in progress
XMPP not loading on some softphones
ResolvedDegraded performance27 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls.

Sep 2025

Partial Softphone Login Issue
ResolvedMajor outage1 hour 39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone.

  • Identified
    UTC
    Identified

    We have identified the issue and are currently working on a permanent fix.

  • Investigating
    UTC
    Investigating

    We are investing an issue where a small subset of softphones are not able to register.

SEP26
Dash Maintenance
CompletedMaintenance6 hours
  • Completed
    September 26, 2025 at 8:00 AMUTC
    Completed
    September 26, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2025 at 2:00 AMUTC
    In progress
    September 26, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 26, 2025 at 2:00 AMUTC
    Planned
    September 26, 2025 at 2:00 AMUTC

    We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours.

    During this maintenance call-routing, call handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

SEP24
Dash Maintenance
CompletedMaintenance6 hours
  • Completed
    September 24, 2025 at 8:00 AMUTC
    Completed
    September 24, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 24, 2025 at 2:00 AMUTC
    In progress
    September 24, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 24, 2025 at 2:00 AMUTC
    Planned
    September 24, 2025 at 2:00 AMUTC

    We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours.

    During this maintenance call-routing, call handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Aug 2025

No notices reported this month

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