VirtualPBX - XMPP not loading on some softphones – Incident details

All systems operational

XMPP not loading on some softphones

Resolved
Degraded performance
Started about 1 year agoLasted 27 minutes

Affected

Mobile Applications

Degraded performance from 5:21 PM to 5:49 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls.