Duration: 3 hours

Affected Components: Web Applications

Jun 12, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 12, 03:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash June 11th, 2026 at 8:00 PM PST for 3 hours. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 2 hours

Affected Components: Web Applications

May 22, 02:00:00 GMT+0
Identified - We will be conducting scheduled system maintenance for Dash on May 21st at 7:00 PM PST for approximately 2 hours. At this time, we do not anticipate any service interruption during the maintenance window. However, ACD Queue Agents may experience a temporary logout from their assigned queues and may need to log back into their respective queue(s) once maintenance is completed. Live updates and the final maintenance status will be posted on our real-time status page at [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to notifications via email, SMS, or RSS feed. If you have any questions or require assistance, please contact our support team by phone, email, or online chat. Thank you for your patience and understanding..

May 22, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 22, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours and 24 minutes

Affected Components: Mobile Applications

Apr 23, 15:38:06 GMT+0
Investigating - We are currently investigating an issue impacting our iOS softphone application, where the app may briefly open and then close unexpectedly. This issue has been identified as originating from a third-party vendor. We are actively working with the vendor to identify the root cause and expedite a resolution. Our team is closely monitoring the situation and will provide updates as more information becomes available. **Impact:** Some iOS users may be unable to launch the mobile app. **Workaround:** At this time, we recommend using our softphone desktop app while we resolve this issue. We appreciate your patience and will share further updates as soon as possible..

Apr 23, 17:56:39 GMT+0
Investigating - We continue to work with our third-party vendor to identify the root cause..

Apr 23, 19:14:58 GMT+0
Identified - We've identified the cause to be a certificate that is compiled into the application package and used to verify the integrity of the included features. This part of the app controls which features are enabled and disabled in the app at launch. The certificate issue causes this function to fail without warning. We are building new versions of the iOS Apps for all of our Customers and will update here when this is completed..

Apr 23, 22:24:10 GMT+0
Identified - We have submitted a new build to Apple and are currently awaiting approval and release of the updated version..

Apr 24, 01:02:27 GMT+0
Resolved - Apple has approved the updated version of the app, and the issue has been resolved. To restore normal functionality, please update the app to the latest version available on the App Store. Once updated, the app should open and operate as expected. If you continue to experience any issues after updating, please contact our support team..

Duration: 1 hour and 18 minutes

Affected Components: API, Web Applications, Phone Provisioning, Voice Platform, Mobile Applications, Advanced Reporting, Call Center

Feb 20, 18:03:13 GMT+0
Investigating - We are currently investigating an issue with call routing, phone registrations and platform logins. .

Feb 20, 18:19:51 GMT+0
Investigating - We are currently experiencing a service disruption due to a significant outage at a major upstream Internet provider, which is affecting routing on a nationwide basis. Our infrastructure team has identified the issue as related to Level3 and is actively implementing routing changes to bypass the affected paths and restore normal service as quickly as possible..

Feb 20, 18:31:53 GMT+0
Identified - We are seeing services return to normal. Work is continuing with our downstream provider on this issue..

Feb 20, 18:45:54 GMT+0
Monitoring - The upstream network provider has implemented a fix, and services have been restored. We are actively monitoring system performance to ensure continued stability..

Feb 20, 19:07:04 GMT+0
Monitoring - We are continuing to monitor the affected systems..

Feb 20, 19:20:53 GMT+0
Resolved - On 2/20/2026, we experienced a service outage caused by an issue with an upstream network provider. This resulted in temporary service unavailability across our platform. The upstream provider has resolved the issue, and all services are now operating normally. Our internal systems remained stable throughout the event. We are reviewing additional resiliency measures to further reduce the impact of similar incidents in the future. We appreciate your patience and understanding..

Duration: 8 hours

Affected Components: Web Applications

Dec 11, 02:00:00 GMT+0
Identified - We will be conducting system maintenance at 6:00 PM PST on December 10th for approximately 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Dec 11, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Web Applications

Dec 10, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 02:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash on December 9th at 6 PM PST for 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 1 hour and 34 minutes

Nov 18, 14:26:49 GMT+0
Investigating - We are currently investigating an issue with one of our partners that is affecting Web Portal/API access. Voice traffic is not affected..

Nov 18, 14:41:23 GMT+0
Identified - Our partner has identified the issue and deployed a change which has restored some services. We are continuing to work with our partner..

Nov 18, 15:24:03 GMT+0
Monitoring - We are seeing good behavior from the change our partner deployed. We are continuing to monitor..

Nov 18, 16:00:30 GMT+0
Resolved - This incident has been resolved..

Duration: 59 minutes

Nov 13, 14:22:00 GMT+0
Investigating - We are currently investigating an issue where **calls connecting to queues are failing**. All other call functions, including direct extensions and external calls, are operating normally. Our engineering team is actively working to identify the cause and restore full functionality. Updates will be provided as soon as more information becomes available. Thank you for your patience..

Nov 13, 14:46:09 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 13, 14:54:19 GMT+0
Monitoring - We implemented a fix and are seeing calls working normally through Queues. We are continuing to monitor..

Nov 13, 15:20:39 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 59 minutes

Affected Components: Web Applications

Oct 29, 16:24:35 GMT+0
Investigating - We’re investigating an issue with the [contactportal.app](http://contactportal.app) and [reports.virtualpbx.com](http://reports.virtualpbx.com) Web UIs not loading. Inbound/outbound calls are not impacted. We’ll provide another update by 10:00 PT. .

Oct 29, 16:59:10 GMT+0
Identified - Microsoft Azure has acknowledged a **DNS service degradation** that is impacting portions of their global network. Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available..

Oct 29, 18:37:09 GMT+0
Identified - We continue to monitor the Microsoft Azure status page and will provide updates when available..

Oct 29, 20:03:57 GMT+0
Identified - We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact. We will provide updates as they become available..

Oct 29, 22:54:59 GMT+0
Monitoring - We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available..

Oct 30, 01:23:20 GMT+0
Resolved - This incident has been resolved..

Affected Components: Web Applications, Phone Provisioning, API, Voice Platform, Text Messaging, Mobile Applications, Advanced Reporting, Call Center

Oct 29, 01:00:01 GMT+0
Completed - Maintenance is now in progress.

Duration: 27 minutes

Affected Components: Mobile Applications

Oct 15, 17:21:46 GMT+0
Investigating - We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls..

Oct 15, 17:38:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 15, 17:49:01 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 39 minutes

Sep 26, 13:52:55 GMT+0
Investigating - We are investing an issue where a small subset of softphones are not able to register..

Sep 26, 15:06:08 GMT+0
Identified - We have identified the issue and are currently working on a permanent fix..

Sep 26, 15:32:18 GMT+0
Resolved - This incident has been resolved..

Sep 26, 15:22:51 GMT+0
Monitoring - We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone..

Duration: 6 hours

Affected Components: Web Applications

Sep 26, 02:00:00 GMT+0
Identified - We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Sep 26, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours

Affected Components: Web Applications

Sep 24, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 24, 02:00:00 GMT+0
Identified - We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Sep 24, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 4 hours and 42 minutes

Affected Components: Web Applications

Jun 12, 18:30:53 GMT+0
Identified - We are currently investigating an issue affecting the VirtualText app portal. Some users are experiencing difficulties logging into the platform, and certain UI elements may not be loading or functioning as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible..

Jun 12, 18:47:08 GMT+0
Identified - We have identified the cause of the issue affecting the VirtualText portal. A service disruption with one of our infrastructure partners, **Google Cloud**, is currently impacting some of the services used by VirtualText. All other services are **fully operational** and not impacted by this incident..

Jun 12, 19:41:38 GMT+0
Identified - Our infrastructure partner has reported significant recovery, though full resolution is still in progress. We are now seeing improved performance, with logins and UI functionality in VirtualText working properly for most users. We’ll continue to monitor and provide updates as needed..

Jun 12, 21:31:09 GMT+0
Monitoring - Our infrastructure partner has confirmed that most services have fully recovered. VirtualText portal logins and UI functionality are now operating normally. We are continuing to monitor the platform closely to ensure full stability..

Jun 12, 23:12:35 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 42 minutes

Affected Components: Web Applications

Apr 9, 22:17:10 GMT+0
Resolved - This incident has been resolved..

Apr 9, 20:35:24 GMT+0
Identified - We've identified an issue preventing customers from purchasing new numbers via Dash UI. Our team is currently collaborating with our partner to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available..

Apr 9, 21:41:04 GMT+0
Identified - We are continuing to work with our partner on a fix for this incident..

Apr 9, 21:57:53 GMT+0
Monitoring - A fix has been implemented, and we are currently monitoring the results..

Duration: 6 hours

Affected Components: Web Applications

Feb 12, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 12, 03:00:00 GMT+0
Identified - We will conduct system maintenance for Dash on February 11th at 7:00 PM PST for 6 hours. We do not expect any system interruption during this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 5 hours

Affected Components: Web Applications

Nov 18, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 18, 06:00:00 GMT+0
Identified - We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 4 hours and 47 minutes

Affected Components: Call Center, Voice Platform

Nov 5, 18:42:31 GMT+0
Investigating - We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks..

Nov 5, 19:31:03 GMT+0
Investigating - We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available..

Nov 5, 20:47:49 GMT+0
Monitoring - We have identified the issue with Queues not routing calls properly and We have deployed a fix..

Nov 5, 21:33:16 GMT+0
Monitoring - We have identified the issue with Queues not routing calls properly and We have deployed a fix..

Nov 5, 23:30:00 GMT+0
Resolved - The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now..

Duration: 2 hours and 36 minutes

Affected Components: Call Center

Nov 5, 16:31:57 GMT+0
Resolved - This incident has been resolved..

Nov 5, 13:55:42 GMT+0
Investigating - We are currently investigating an issue when an error shows up at login of Call Center/ACD queue. .

Nov 5, 14:38:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 5, 15:07:16 GMT+0
Monitoring - A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in..

Duration: 5 hours and 53 minutes

Affected Components: Call Center, Web Applications

Nov 5, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 08:00:00 GMT+0
Identified - We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours. We are deploying significant improvements to ACD Queues during this maintenance. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Nov 5, 13:53:05 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Web Applications

Aug 28, 06:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash Aug 27th at 11:00 PM PST for 2} hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Aug 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 21 minutes

Affected Components: Web Applications

Aug 22, 10:26:01 GMT+0
Resolved - This incident has been resolved..

Aug 22, 10:05:13 GMT+0
Investigating - We are currently investigating an issue affecting the Dash login page. .

Aug 22, 10:18:01 GMT+0
Monitoring - A fix has been applied for the Dash login in page. We are seeing good results. Will continue to monitor. .

Duration: 1 day, 3 hours and 13 minutes

Affected Components: Web Applications

Aug 13, 21:23:53 GMT+0
Identified - We have identified are currently working to resolve an issue affecting webphones. .

Aug 13, 21:51:06 GMT+0
Resolved - The Webphone is working now. We will continue to monitor this service..

Duration: 1 day

Affected Components: Web Applications

Jun 22, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 22, 04:00:00 GMT+0
Identified - We are excited to announce a significant platform upgrade to enhance the performance of our storage systems, particularly for faxes, voicemails, and call recordings. **This upgrade is scheduled to begin Friday, June 21, at 9 pm PST and will extend until Sunday, June 23, at midnight.** **We kindly request that you avoid making any settings changes to your system during this time.** This precaution will help ensure a smooth transition and prevent any potential issues. If you must make changes to your account settings during this time, please verify them after the upgrade is complete, as those changes might not be reflected. We’re excited to improve your experience and appreciate your patience and understanding. Should you have any questions or concerns, please do not hesitate to contact our team..

Duration: 2 hours and 30 minutes

Affected Components: Web Applications

May 31, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 31, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 03:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash on May 30th, at 8:00PM PST for 2 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site,[ status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Affected Components: Web Applications

May 11, 01:03:11 GMT+0
Resolved - The issue has been resolved..

Affected Components: Web Applications

Mar 12, 17:08:59 GMT+0
Resolved - The issue has been resolved and we are currently monitoring..

Duration: 3 hours

Affected Components: Web Applications

Feb 29, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 29, 02:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash on February 28th, at 6:00PM PST for 3 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Feb 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Web Applications

Feb 9, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 9, 02:00:00 GMT+0
Identified - ```markdown We will be conducting system maintenance for Dash on February 8th, at 6:00PM PST for 5 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. ```.

Duration: 6 hours and 42 minutes

Affected Components: Web Applications

Jan 18, 02:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash on January 17th, at 6:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Jan 18, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 18, 08:42:25 GMT+0
Completed - Maintenance has completed successfully..

Duration: 49 minutes

Affected Components: Call Center

Oct 23, 20:18:43 GMT+0
Investigating - We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available..

Oct 23, 20:53:36 GMT+0
Identified - We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue..

Oct 23, 21:07:19 GMT+0
Resolved - The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored..

Duration: 2 hours and 30 minutes

Affected Components: Web Applications

Sep 29, 17:26:25 GMT+0
Investigating - We are investigating an issue with our legacy call recording system. Customers using AWS call recording are not affected. We will provide updates as they become available. Thank you for your patience..

Sep 29, 19:07:42 GMT+0
Investigating - We are continuing to investigate the call recording issue. Customers using AWS are not affected by this issue..

Sep 29, 19:16:02 GMT+0
Monitoring - We have implemented a fix for the call recording issue and are currently monitoring the service..

Sep 29, 19:56:46 GMT+0
Resolved - The call recording issue has been resolved and service has been fully restored. Customers using AWS were not affected by this incident..

Duration: 22 minutes

Affected Components: Web Applications

Aug 30, 18:54:55 GMT+0
Investigating - We've identified an issue where, after logging into the VirtualText account, the user interface (UI) might display certain unexpected components. Additionally, the option to add new users through the UI is currently unavailable..

Aug 30, 19:16:56 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: Call Center

Aug 3, 01:30:06 GMT+0
Completed - Maintenance has completed successfully. All systems are operating normally..

Aug 3, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 00:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash tonight August 2nd, at 5:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 11 hours

Affected Components: Call Center

Aug 2, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 2, 01:30:01 GMT+0
Identified - We are currently investigating an issue with calls to sip trunks not connecting in some client's accounts..

Aug 2, 01:30:00 GMT+0
Identified - We will be conducting system maintenance for Dash on August 1st at 6:30 PST for 7 hours. We do not expect any system interruption while doing this maintenance. However, it is possible that call center agents may need to log back into their queues once the maintenance is successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 7 hours

Affected Components: Web Applications

Jul 28, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 28, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 03:00:00 GMT+0
Identified - We will be performing maintenance on our database systems on Thursday, July 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..

Duration: 8 hours

Affected Components: Web Applications

Jul 14, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 02:00:00 GMT+0
Identified - We will be performing maintenance on our database systems on Thursday, July 13th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..

Jul 14, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 9 minutes

Affected Components: Web Applications

Jul 7, 16:02:37 GMT+0
Monitoring - We are pleased to inform you that the recent issue affecting our services has been successfully resolved. The problem was identified as an upstream vendor issue, which has now been rectified, and everything is returning to normal operation. We will continue to monitor and make sure everything is working as expected before We resolve the issue..

Jul 7, 19:11:48 GMT+0
Resolved - The Webphone Login incident has been resolved and systems are working normally now. .

Duration: 6 hours

Affected Components: Web Applications

Jun 28, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 28, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 28, 03:00:00 GMT+0
Identified - We will be performing maintenance on our database systems on Tuesday, June 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..

Duration: 3 hours and 7 minutes

Affected Components: Call Center

Feb 17, 18:36:21 GMT+0
Investigating - We are currently investigating an issue where some calls to ACD Queues are not connecting. .

Feb 17, 19:30:35 GMT+0
Identified - We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues..

Feb 17, 20:18:01 GMT+0
Identified - We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue..

Feb 17, 20:44:37 GMT+0
Monitoring - A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue..

Feb 17, 21:43:22 GMT+0
Resolved - This issue with calls not routing to ACD Queues has been resolved. .

Duration: 2 hours

Affected Components: Web Applications

Feb 17, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 17, 05:00:00 GMT+0
Identified - We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 3 days, 2 hours and 57 minutes

Affected Components: Web Applications, Call Center

Feb 6, 21:32:57 GMT+0
Monitoring - We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue..

Feb 6, 22:47:53 GMT+0
Resolved - The issue has been resolved. ACD Queues are working properly now..

Duration: 16 hours and 11 minutes

Affected Components: Web Applications, Call Center

Jan 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 13, 04:00:01 GMT+0
Identified - Maintenance is continuing as scheduled until 3AM PST. We will continue to provide updates as the maintenance progresses. ACD Queue traffic is affected by this maintenance. We are working to restore ACD Queue routing as quickly as possible..

Jan 13, 16:11:17 GMT+0
Identified - We are continuing to work on the UI issue for Basic Queues. This is only affecting Basic Queues. You can still log into and out of your Basic ACD Queues with the feature codes listed below. Also, call traffic is not impacted to the queues at all. ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 .

Jan 13, 13:26:22 GMT+0
Identified - Basic Queues are not loading properly. We are working to resolve this ASAP. Basic Queue call traffic is routing normally. Agents may need to login back into their queues. Contact our Support team if you require further assistance managing your agents. ACD Queues Pro are functioning normally at this time..

Jan 13, 20:10:51 GMT+0
Completed - The scheduled maintenance has been completed. We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible. Clients using ACD Queue Pro cannot modify, add, or remove queues at this point. Queues are not being populated into the UI for clients using the basic ACD Queues. Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need. Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc. Here is the list of ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. .

Jan 13, 11:47:46 GMT+0
Identified - ACD Queues are in the process of being restored. Agent may need to log back into their respective queues. We are continuing to work through our scheduled maintenance..

Jan 13, 04:00:00 GMT+0
Identified - We will be conducting system maintenance for Dash 01/12/2023 at 8:00 PM PST for 7 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Affected Components: Web Applications

Dec 9, 05:00:00 GMT+0
Completed - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Dec 9, 05:00:00 GMT+0
Completed - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..

Duration: 11 hours and 57 minutes

Affected Components: Web Applications

Dec 2, 16:56:31 GMT+0
Completed - Maintenance has completed..

Dec 2, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 05:00:00 GMT+0
Identified - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 1st at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..