VirtualPBX Status - Incident history https://status.virtualpbx.com VirtualPBX Fri, 12 Jun 2026 03:00:00 +0000 Dash Maintenance - NO INTERRUPTION Type: Maintenance Duration: 3 hours Affected Components: Web Applications Jun 12, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 12, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 12, 03:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash June 11th, 2026 at 8:00 PM PST for 3 hours. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash June 11th, 2026 at 8:00 PM PST for 3 hours. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 12 Jun 2026 03:00:00 +0000 https://status.virtualpbx.com/maintenance/cmq18k80p01l4qmya65hqjena https://status.virtualpbx.com/maintenance/cmq18k80p01l4qmya65hqjena Dash Maintenance Type: Maintenance Duration: 2 hours Affected Components: Web Applications May 22, 02:00:00 GMT+0 - Identified - We will be conducting scheduled system maintenance for Dash on May 21st at 7:00 PM PST for approximately 2 hours. At this time, we do not anticipate any service interruption during the maintenance window. However, ACD Queue Agents may experience a temporary logout from their assigned queues and may need to log back into their respective queue(s) once maintenance is completed. Live updates and the final maintenance status will be posted on our real-time status page at [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to notifications via email, SMS, or RSS feed. If you have any questions or require assistance, please contact our support team by phone, email, or online chat. Thank you for your patience and understanding. May 22, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting scheduled system maintenance for Dash on May 21st at 7:00 PM PST for approximately 2 hours. At this time, we do not anticipate any service interruption during the maintenance window. However, ACD Queue Agents may experience a temporary logout from their assigned queues and may need to log back into their respective queue(s) once maintenance is completed. Live updates and the final maintenance status will be posted on our real-time status page at [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to notifications via email, SMS, or RSS feed. If you have any questions or require assistance, please contact our support team by phone, email, or online chat. Thank you for your patience and understanding..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 22 May 2026 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cmpfy32t700gopkha2f1l8us9 https://status.virtualpbx.com/maintenance/cmpfy32t700gopkha2f1l8us9 iOS Softphone App Launch Issue Type: Incident Duration: 9 hours and 24 minutes Affected Components: Mobile Applications Apr 23, 15:38:06 GMT+0 - Investigating - We are currently investigating an issue impacting our iOS softphone application, where the app may briefly open and then close unexpectedly. This issue has been identified as originating from a third-party vendor. We are actively working with the vendor to identify the root cause and expedite a resolution. Our team is closely monitoring the situation and will provide updates as more information becomes available. **Impact:** Some iOS users may be unable to launch the mobile app. **Workaround:** At this time, we recommend using our softphone desktop app while we resolve this issue. We appreciate your patience and will share further updates as soon as possible. Apr 23, 17:56:39 GMT+0 - Investigating - We continue to work with our third-party vendor to identify the root cause. Apr 23, 19:14:58 GMT+0 - Identified - We've identified the cause to be a certificate that is compiled into the application package and used to verify the integrity of the included features. This part of the app controls which features are enabled and disabled in the app at launch. The certificate issue causes this function to fail without warning. We are building new versions of the iOS Apps for all of our Customers and will update here when this is completed. Apr 23, 22:24:10 GMT+0 - Identified - We have submitted a new build to Apple and are currently awaiting approval and release of the updated version. Apr 24, 01:02:27 GMT+0 - Resolved - Apple has approved the updated version of the app, and the issue has been resolved. To restore normal functionality, please update the app to the latest version available on the App Store. Once updated, the app should open and operate as expected. If you continue to experience any issues after updating, please contact our support team. Type: Incident

Duration: 9 hours and 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>15:38:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting our iOS softphone application, where the app may briefly open and then close unexpectedly. This issue has been identified as originating from a third-party vendor. We are actively working with the vendor to identify the root cause and expedite a resolution. Our team is closely monitoring the situation and will provide updates as more information becomes available. **Impact:** Some iOS users may be unable to launch the mobile app. **Workaround:** At this time, we recommend using our softphone desktop app while we resolve this issue. We appreciate your patience and will share further updates as soon as possible..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>17:56:39</var> GMT+0</small><br><strong>Investigating</strong> - We continue to work with our third-party vendor to identify the root cause..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>19:14:58</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause to be a certificate that is compiled into the application package and used to verify the integrity of the included features. This part of the app controls which features are enabled and disabled in the app at launch. The certificate issue causes this function to fail without warning. We are building new versions of the iOS Apps for all of our Customers and will update here when this is completed..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>22:24:10</var> GMT+0</small><br><strong>Identified</strong> - We have submitted a new build to Apple and are currently awaiting approval and release of the updated version..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>01:02:27</var> GMT+0</small><br><strong>Resolved</strong> - Apple has approved the updated version of the app, and the issue has been resolved. To restore normal functionality, please update the app to the latest version available on the App Store. Once updated, the app should open and operate as expected. If you continue to experience any issues after updating, please contact our support team..</p> ]]> Thu, 23 Apr 2026 15:38:06 +0000 https://status.virtualpbx.com/incident/cmobnblnl000cjx9ry1ksjtfz https://status.virtualpbx.com/incident/cmobnblnl000cjx9ry1ksjtfz System Issue Type: Incident Duration: 1 hour and 18 minutes Affected Components: API, Web Applications, Phone Provisioning, Voice Platform, Mobile Applications, Advanced Reporting, Call Center Feb 20, 18:03:13 GMT+0 - Investigating - We are currently investigating an issue with call routing, phone registrations and platform logins. Feb 20, 18:19:51 GMT+0 - Investigating - We are currently experiencing a service disruption due to a significant outage at a major upstream Internet provider, which is affecting routing on a nationwide basis. Our infrastructure team has identified the issue as related to Level3 and is actively implementing routing changes to bypass the affected paths and restore normal service as quickly as possible. Feb 20, 18:31:53 GMT+0 - Identified - We are seeing services return to normal. Work is continuing with our downstream provider on this issue. Feb 20, 18:45:54 GMT+0 - Monitoring - The upstream network provider has implemented a fix, and services have been restored. We are actively monitoring system performance to ensure continued stability. Feb 20, 19:07:04 GMT+0 - Monitoring - We are continuing to monitor the affected systems. Feb 20, 19:20:53 GMT+0 - Resolved - On 2/20/2026, we experienced a service outage caused by an issue with an upstream network provider. This resulted in temporary service unavailability across our platform. The upstream provider has resolved the issue, and all services are now operating normally. Our internal systems remained stable throughout the event. We are reviewing additional resiliency measures to further reduce the impact of similar incidents in the future. We appreciate your patience and understanding. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: , , , , , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:03:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with call routing, phone registrations and platform logins. .</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:19:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption due to a significant outage at a major upstream Internet provider, which is affecting routing on a nationwide basis. Our infrastructure team has identified the issue as related to Level3 and is actively implementing routing changes to bypass the affected paths and restore normal service as quickly as possible..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:31:53</var> GMT+0</small><br><strong>Identified</strong> - We are seeing services return to normal. Work is continuing with our downstream provider on this issue..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>18:45:54</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream network provider has implemented a fix, and services have been restored. We are actively monitoring system performance to ensure continued stability..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:07:04</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the affected systems..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>19:20:53</var> GMT+0</small><br><strong>Resolved</strong> - On 2/20/2026, we experienced a service outage caused by an issue with an upstream network provider. This resulted in temporary service unavailability across our platform. The upstream provider has resolved the issue, and all services are now operating normally. Our internal systems remained stable throughout the event. We are reviewing additional resiliency measures to further reduce the impact of similar incidents in the future. We appreciate your patience and understanding..</p> ]]> Fri, 20 Feb 2026 18:03:13 +0000 https://status.virtualpbx.com/incident/cmlv77evd0mewe0oeqy6dslz8 https://status.virtualpbx.com/incident/cmlv77evd0mewe0oeqy6dslz8 Dash Maintenance - NO INTERRUPTION Type: Maintenance Duration: 8 hours Affected Components: Web Applications Dec 11, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance at 6:00 PM PST on December 10th for approximately 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Dec 11, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance at 6:00 PM PST on December 10th for approximately 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 11 Dec 2025 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cmj0bf0s700ra9bcof0hw38ws https://status.virtualpbx.com/maintenance/cmj0bf0s700ra9bcof0hw38ws Dash Maintenance Type: Maintenance Duration: 8 hours Affected Components: Web Applications Dec 10, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash on December 9th at 6 PM PST for 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash on December 9th at 6 PM PST for 8 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Wed, 10 Dec 2025 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cmirxzrn102ik10e4ftg63bp2 https://status.virtualpbx.com/maintenance/cmirxzrn102ik10e4ftg63bp2 Web portal/API Issue Type: Incident Duration: 1 hour and 34 minutes Nov 18, 14:26:49 GMT+0 - Investigating - We are currently investigating an issue with one of our partners that is affecting Web Portal/API access. Voice traffic is not affected. Nov 18, 14:41:23 GMT+0 - Identified - Our partner has identified the issue and deployed a change which has restored some services. We are continuing to work with our partner. Nov 18, 15:24:03 GMT+0 - Monitoring - We are seeing good behavior from the change our partner deployed. We are continuing to monitor. Nov 18, 16:00:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:26:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with one of our partners that is affecting Web Portal/API access. Voice traffic is not affected..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:41:23</var> GMT+0</small><br><strong>Identified</strong> - Our partner has identified the issue and deployed a change which has restored some services. We are continuing to work with our partner..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:24:03</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing good behavior from the change our partner deployed. We are continuing to monitor..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:00:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 14:26:49 +0000 https://status.virtualpbx.com/incident/cmi4o31mh00ckb03q5dhqxsbo https://status.virtualpbx.com/incident/cmi4o31mh00ckb03q5dhqxsbo Calls to queues failures Type: Incident Duration: 59 minutes Nov 13, 14:22:00 GMT+0 - Investigating - We are currently investigating an issue where **calls connecting to queues are failing**. All other call functions, including direct extensions and external calls, are operating normally. Our engineering team is actively working to identify the cause and restore full functionality. Updates will be provided as soon as more information becomes available. Thank you for your patience. Nov 13, 14:46:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 13, 14:54:19 GMT+0 - Monitoring - We implemented a fix and are seeing calls working normally through Queues. We are continuing to monitor. Nov 13, 15:20:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>14:22:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where **calls connecting to queues are failing**. All other call functions, including direct extensions and external calls, are operating normally. Our engineering team is actively working to identify the cause and restore full functionality. Updates will be provided as soon as more information becomes available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>14:46:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>14:54:19</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are seeing calls working normally through Queues. We are continuing to monitor..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>15:20:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Nov 2025 14:22:00 +0000 https://status.virtualpbx.com/incident/cmhxipl67007ujg9v9lpdcbv4 https://status.virtualpbx.com/incident/cmhxipl67007ujg9v9lpdcbv4 contactportal.app Web UI not loading Type: Incident Duration: 8 hours and 59 minutes Affected Components: Web Applications Oct 29, 16:24:35 GMT+0 - Investigating - We’re investigating an issue with the [contactportal.app](http://contactportal.app) and [reports.virtualpbx.com](http://reports.virtualpbx.com) Web UIs not loading. Inbound/outbound calls are not impacted. We’ll provide another update by 10:00 PT. Oct 29, 16:59:10 GMT+0 - Identified - Microsoft Azure has acknowledged a **DNS service degradation** that is impacting portions of their global network. Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available. Oct 29, 18:37:09 GMT+0 - Identified - We continue to monitor the Microsoft Azure status page and will provide updates when available. Oct 29, 20:03:57 GMT+0 - Identified - We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact. We will provide updates as they become available. Oct 29, 22:54:59 GMT+0 - Monitoring - We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available. Oct 30, 01:23:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 59 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:24:35</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating an issue with the [contactportal.app](http://contactportal.app) and [reports.virtualpbx.com](http://reports.virtualpbx.com) Web UIs not loading. Inbound/outbound calls are not impacted. We’ll provide another update by 10:00 PT. .</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:59:10</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure has acknowledged a **DNS service degradation** that is impacting portions of their global network. Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>18:37:09</var> GMT+0</small><br><strong>Identified</strong> - We continue to monitor the Microsoft Azure status page and will provide updates when available..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:03:57</var> GMT+0</small><br><strong>Identified</strong> - We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact. We will provide updates as they become available..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>22:54:59</var> GMT+0</small><br><strong>Monitoring</strong> - We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>01:23:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Oct 2025 16:24:35 +0000 https://status.virtualpbx.com/incident/cmhc7hgfn009rj522oziq3ssg https://status.virtualpbx.com/incident/cmhc7hgfn009rj522oziq3ssg Dash Maintenance Type: Maintenance Affected Components: Web Applications, Phone Provisioning, API, Voice Platform, Text Messaging, Mobile Applications, Advanced Reporting, Call Center Oct 29, 01:00:01 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Wed, 29 Oct 2025 01:00:01 +0000 https://status.virtualpbx.com/maintenance/cmh3ojki000kev9h3uz8yhlyi https://status.virtualpbx.com/maintenance/cmh3ojki000kev9h3uz8yhlyi XMPP not loading on some softphones Type: Incident Duration: 27 minutes Affected Components: Mobile Applications Oct 15, 17:21:46 GMT+0 - Investigating - We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls. Oct 15, 17:38:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 15, 17:49:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:21:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with a subset of softphones not loading XMPP. This only affects presence on the softphone. This does not affect voice calls..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:38:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:49:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Oct 2025 17:21:46 +0000 https://status.virtualpbx.com/incident/cmgs9d2o101yp7i2o4j3slsrb https://status.virtualpbx.com/incident/cmgs9d2o101yp7i2o4j3slsrb Partial Softphone Login Issue Type: Incident Duration: 1 hour and 39 minutes Sep 26, 13:52:55 GMT+0 - Investigating - We are investing an issue where a small subset of softphones are not able to register. Sep 26, 15:06:08 GMT+0 - Identified - We have identified the issue and are currently working on a permanent fix. Sep 26, 15:32:18 GMT+0 - Resolved - This incident has been resolved. Sep 26, 15:22:51 GMT+0 - Monitoring - We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone. Type: Incident

Duration: 1 hour and 39 minutes

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:52:55</var> GMT+0</small><br><strong>Investigating</strong> - We are investing an issue where a small subset of softphones are not able to register..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:06:08</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are currently working on a permanent fix..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:32:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:22:51</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing good results from our fix. if you are still seeing registration issues, please log out and back in to your softphone..</p> ]]> Fri, 26 Sep 2025 13:52:55 +0000 https://status.virtualpbx.com/incident/cmg0wjaq805ni13sn2hn7qvek https://status.virtualpbx.com/incident/cmg0wjaq805ni13sn2hn7qvek Dash Maintenance Type: Maintenance Duration: 6 hours Affected Components: Web Applications Sep 26, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Sep 26, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance at 7:00 PM PST on September 25th for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 26 Sep 2025 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cmfwvhtde006w13qnro0tcl0c https://status.virtualpbx.com/maintenance/cmfwvhtde006w13qnro0tcl0c Dash Maintenance Type: Maintenance Duration: 6 hours Affected Components: Web Applications Sep 24, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 24, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Sep 24, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance at 7:00 PM PST on September 23rd for approximately 6 hours. During this maintenance call-routing, call handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 24 Sep 2025 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cmeuidm9k006qhwn7jam9qhzj https://status.virtualpbx.com/maintenance/cmeuidm9k006qhwn7jam9qhzj VirtualText Portal Login and UI Issues Type: Incident Duration: 4 hours and 42 minutes Affected Components: Web Applications Jun 12, 18:30:53 GMT+0 - Identified - We are currently investigating an issue affecting the VirtualText app portal. Some users are experiencing difficulties logging into the platform, and certain UI elements may not be loading or functioning as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Jun 12, 18:47:08 GMT+0 - Identified - We have identified the cause of the issue affecting the VirtualText portal. A service disruption with one of our infrastructure partners, **Google Cloud**, is currently impacting some of the services used by VirtualText. All other services are **fully operational** and not impacted by this incident. Jun 12, 19:41:38 GMT+0 - Identified - Our infrastructure partner has reported significant recovery, though full resolution is still in progress. We are now seeing improved performance, with logins and UI functionality in VirtualText working properly for most users. We’ll continue to monitor and provide updates as needed. Jun 12, 21:31:09 GMT+0 - Monitoring - Our infrastructure partner has confirmed that most services have fully recovered. VirtualText portal logins and UI functionality are now operating normally. We are continuing to monitor the platform closely to ensure full stability. Jun 12, 23:12:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 42 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:30:53</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue affecting the VirtualText app portal. Some users are experiencing difficulties logging into the platform, and certain UI elements may not be loading or functioning as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:47:08</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the issue affecting the VirtualText portal. A service disruption with one of our infrastructure partners, **Google Cloud**, is currently impacting some of the services used by VirtualText. All other services are **fully operational** and not impacted by this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:41:38</var> GMT+0</small><br><strong>Identified</strong> - Our infrastructure partner has reported significant recovery, though full resolution is still in progress. We are now seeing improved performance, with logins and UI functionality in VirtualText working properly for most users. We’ll continue to monitor and provide updates as needed..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:31:09</var> GMT+0</small><br><strong>Monitoring</strong> - Our infrastructure partner has confirmed that most services have fully recovered. VirtualText portal logins and UI functionality are now operating normally. We are continuing to monitor the platform closely to ensure full stability..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>23:12:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:30:53 +0000 https://status.virtualpbx.com/incident/cmbtpshs0000f9oab7tk857g5 https://status.virtualpbx.com/incident/cmbtpshs0000f9oab7tk857g5 Identified: Issue Purchasing Numbers Type: Incident Duration: 1 hour and 42 minutes Affected Components: Web Applications Apr 9, 22:17:10 GMT+0 - Resolved - This incident has been resolved. Apr 9, 20:35:24 GMT+0 - Identified - We've identified an issue preventing customers from purchasing new numbers via Dash UI. Our team is currently collaborating with our partner to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available. Apr 9, 21:41:04 GMT+0 - Identified - We are continuing to work with our partner on a fix for this incident. Apr 9, 21:57:53 GMT+0 - Monitoring - A fix has been implemented, and we are currently monitoring the results. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>22:17:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>20:35:24</var> GMT+0</small><br><strong>Identified</strong> - We've identified an issue preventing customers from purchasing new numbers via Dash UI. Our team is currently collaborating with our partner to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:41:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work with our partner on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:57:53</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are currently monitoring the results..</p> ]]> Wed, 9 Apr 2025 20:35:24 +0000 https://status.virtualpbx.com/incident/cm9ae22ta0017jknmlrq7t2gx https://status.virtualpbx.com/incident/cm9ae22ta0017jknmlrq7t2gx Dash Maintenance Type: Maintenance Duration: 6 hours Affected Components: Web Applications Feb 12, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 12, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 12, 03:00:00 GMT+0 - Identified - We will conduct system maintenance for Dash on February 11th at 7:00 PM PST for 6 hours. We do not expect any system interruption during this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct system maintenance for Dash on February 11th at 7:00 PM PST for 6 hours. We do not expect any system interruption during this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Wed, 12 Feb 2025 03:00:00 +0000 https://status.virtualpbx.com/maintenance/cm6s71ei00028chv3tvjmwxwa https://status.virtualpbx.com/maintenance/cm6s71ei00028chv3tvjmwxwa Dash Maintenance Type: Maintenance Duration: 5 hours Affected Components: Web Applications Nov 18, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 18, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 18, 06:00:00 GMT+0 - Identified - We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Mon, 18 Nov 2024 06:00:00 +0000 https://status.virtualpbx.com/maintenance/cm3itkono002ntvjb10dygg1p https://status.virtualpbx.com/maintenance/cm3itkono002ntvjb10dygg1p Queue Routing and SIP Trunk issues Type: Incident Duration: 4 hours and 47 minutes Affected Components: Call Center, Voice Platform Nov 5, 18:42:31 GMT+0 - Investigating - We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks. Nov 5, 19:31:03 GMT+0 - Investigating - We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available. Nov 5, 20:47:49 GMT+0 - Monitoring - We have identified the issue with Queues not routing calls properly and We have deployed a fix. Nov 5, 21:33:16 GMT+0 - Monitoring - We have identified the issue with Queues not routing calls properly and We have deployed a fix. Nov 5, 23:30:00 GMT+0 - Resolved - The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now. Type: Incident

Duration: 4 hours and 47 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:42:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>19:31:03</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>20:47:49</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the issue with Queues not routing calls properly and We have deployed a fix..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>21:33:16</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the issue with Queues not routing calls properly and We have deployed a fix..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now..</p> ]]> Tue, 5 Nov 2024 18:42:31 +0000 https://status.virtualpbx.com/incident/cm34srvh7001d5o7snl39n13m https://status.virtualpbx.com/incident/cm34srvh7001d5o7snl39n13m Queue Error at Login Type: Incident Duration: 2 hours and 36 minutes Affected Components: Call Center Nov 5, 16:31:57 GMT+0 - Resolved - This incident has been resolved. Nov 5, 13:55:42 GMT+0 - Investigating - We are currently investigating an issue when an error shows up at login of Call Center/ACD queue. Nov 5, 14:38:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 5, 15:07:16 GMT+0 - Monitoring - A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in. Type: Incident

Duration: 2 hours and 36 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>16:31:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>13:55:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue when an error shows up at login of Call Center/ACD queue. .</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>14:38:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>15:07:16</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in..</p> ]]> Tue, 5 Nov 2024 13:55:42 +0000 https://status.virtualpbx.com/incident/cm34ij166000l12zcut1iuj55 https://status.virtualpbx.com/incident/cm34ij166000l12zcut1iuj55 Dash Maintenance Type: Maintenance Duration: 5 hours and 53 minutes Affected Components: Call Center, Web Applications Nov 5, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 5, 08:00:00 GMT+0 - Identified - We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours. We are deploying significant improvements to ACD Queues during this maintenance. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Nov 5, 13:53:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 53 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours. We are deploying significant improvements to ACD Queues during this maintenance. During this maintenance call routing, handling, and all other services will be unaffected. The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s). We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>13:53:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 5 Nov 2024 08:00:00 +0000 https://status.virtualpbx.com/maintenance/cm2uwgvwy005uhw1avwizvgqd https://status.virtualpbx.com/maintenance/cm2uwgvwy005uhw1avwizvgqd Dash Maintenance Type: Maintenance Duration: 2 hours Affected Components: Web Applications Aug 28, 06:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash Aug 27th at 11:00 PM PST for 2} hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Aug 28, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash Aug 27th at 11:00 PM PST for 2} hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 28 Aug 2024 06:00:00 +0000 https://status.virtualpbx.com/maintenance/cm0b9ol7e000rm0hmykp4ysld https://status.virtualpbx.com/maintenance/cm0b9ol7e000rm0hmykp4ysld Dash Login Page Issue Type: Incident Duration: 21 minutes Affected Components: Web Applications Aug 22, 10:26:01 GMT+0 - Resolved - This incident has been resolved. Aug 22, 10:05:13 GMT+0 - Investigating - We are currently investigating an issue affecting the Dash login page. Aug 22, 10:18:01 GMT+0 - Monitoring - A fix has been applied for the Dash login in page. We are seeing good results. Will continue to monitor. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>10:26:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>10:05:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the Dash login page. .</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>10:18:01</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been applied for the Dash login in page. We are seeing good results. Will continue to monitor. .</p> ]]> Thu, 22 Aug 2024 10:05:13 +0000 https://status.virtualpbx.com/incident/cm0549qxh006i12qg2hzel09u https://status.virtualpbx.com/incident/cm0549qxh006i12qg2hzel09u Webphone Issue Type: Incident Duration: 1 day, 3 hours and 13 minutes Affected Components: Web Applications Aug 13, 21:23:53 GMT+0 - Identified - We have identified are currently working to resolve an issue affecting webphones. Aug 13, 21:51:06 GMT+0 - Resolved - The Webphone is working now. We will continue to monitor this service. Type: Incident

Duration: 1 day, 3 hours and 13 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:23:53</var> GMT+0</small><br><strong>Identified</strong> - We have identified are currently working to resolve an issue affecting webphones. .</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:51:06</var> GMT+0</small><br><strong>Resolved</strong> - The Webphone is working now. We will continue to monitor this service..</p> ]]> Tue, 13 Aug 2024 21:23:53 +0000 https://status.virtualpbx.com/incident/clzsxju3n618934fxodsqwzaupd https://status.virtualpbx.com/incident/clzsxju3n618934fxodsqwzaupd Database Servers Migration Type: Maintenance Duration: 1 day Affected Components: Web Applications Jun 22, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 23, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 04:00:00 GMT+0 - Identified - We are excited to announce a significant platform upgrade to enhance the performance of our storage systems, particularly for faxes, voicemails, and call recordings. **This upgrade is scheduled to begin Friday, June 21, at 9 pm PST and will extend until Sunday, June 23, at midnight.** **We kindly request that you avoid making any settings changes to your system during this time.** This precaution will help ensure a smooth transition and prevent any potential issues. If you must make changes to your account settings during this time, please verify them after the upgrade is complete, as those changes might not be reflected. We’re excited to improve your experience and appreciate your patience and understanding. Should you have any questions or concerns, please do not hesitate to contact our team. Type: Maintenance

Duration: 1 day

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are excited to announce a significant platform upgrade to enhance the performance of our storage systems, particularly for faxes, voicemails, and call recordings. **This upgrade is scheduled to begin Friday, June 21, at 9 pm PST and will extend until Sunday, June 23, at midnight.** **We kindly request that you avoid making any settings changes to your system during this time.** This precaution will help ensure a smooth transition and prevent any potential issues. If you must make changes to your account settings during this time, please verify them after the upgrade is complete, as those changes might not be reflected. We’re excited to improve your experience and appreciate your patience and understanding. Should you have any questions or concerns, please do not hesitate to contact our team..</p> ]]> Sat, 22 Jun 2024 04:00:00 +0000 https://status.virtualpbx.com/maintenance/clxje6xnp86541bcn9cs2wbdn2 https://status.virtualpbx.com/maintenance/clxje6xnp86541bcn9cs2wbdn2 Dash Maintenance Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Web Applications May 31, 03:00:01 GMT+0 - Identified - Maintenance is now in progress May 31, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully May 31, 03:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash on May 30th, at 8:00PM PST for 2 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site,[ status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash on May 30th, at 8:00PM PST for 2 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site,[ status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 31 May 2024 03:00:00 +0000 https://status.virtualpbx.com/maintenance/clwtu0c5m2302750bok1prtlyxv https://status.virtualpbx.com/maintenance/clwtu0c5m2302750bok1prtlyxv Website www.virtualpbx.com displays critical error Type: Incident Affected Components: Web Applications May 11, 01:03:11 GMT+0 - Resolved - The issue has been resolved. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>01:03:11</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved..</p> ]]> Sat, 11 May 2024 01:03:11 +0000 https://status.virtualpbx.com/incident/clw1ejxqd239137bgogbc8e75do https://status.virtualpbx.com/incident/clw1ejxqd239137bgogbc8e75do VirtualText feature not visible in Dash UI Type: Incident Affected Components: Web Applications Mar 12, 17:08:59 GMT+0 - Resolved - The issue has been resolved and we are currently monitoring. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>17:08:59</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and we are currently monitoring..</p> ]]> Tue, 12 Mar 2024 17:08:59 +0000 https://status.virtualpbx.com/incident/cltommw7y40204brnbs095nm2t https://status.virtualpbx.com/incident/cltommw7y40204brnbs095nm2t Dash Maintenance Type: Maintenance Duration: 3 hours Affected Components: Web Applications Feb 29, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 29, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash on February 28th, at 6:00PM PST for 3 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Feb 29, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Feb <var data-var='date'> 29</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 29</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash on February 28th, at 6:00PM PST for 3 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, [status.virtualpbx.com](http://status.virtualpbx.com), where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Feb <var data-var='date'> 29</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 29 Feb 2024 02:00:00 +0000 https://status.virtualpbx.com/maintenance/clsyzzbed14032b9ofqf68miz3 https://status.virtualpbx.com/maintenance/clsyzzbed14032b9ofqf68miz3 Dash Maintenance Type: Maintenance Duration: 5 hours Affected Components: Web Applications Feb 9, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 9, 02:00:00 GMT+0 - Identified - ```markdown We will be conducting system maintenance for Dash on February 8th, at 6:00PM PST for 5 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. ``` Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - ```markdown We will be conducting system maintenance for Dash on February 8th, at 6:00PM PST for 5 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. ```.</p> ]]> Fri, 9 Feb 2024 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cls254gpr46747bhoblqr0dnvg https://status.virtualpbx.com/maintenance/cls254gpr46747bhoblqr0dnvg Dash Maintenance Type: Maintenance Duration: 6 hours and 42 minutes Affected Components: Web Applications Jan 18, 02:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash on January 17th, at 6:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Jan 18, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 18, 08:42:25 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 hours and 42 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash on January 17th, at 6:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>08:42:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 18 Jan 2024 02:00:00 +0000 https://status.virtualpbx.com/maintenance/clqwqy58x20293baohds8leb79 https://status.virtualpbx.com/maintenance/clqwqy58x20293baohds8leb79 ACD Queues Issue Type: Incident Duration: 49 minutes Affected Components: Call Center Oct 23, 20:18:43 GMT+0 - Investigating - We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available. Oct 23, 20:53:36 GMT+0 - Identified - We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue. Oct 23, 21:07:19 GMT+0 - Resolved - The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>20:18:43</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>20:53:36</var> GMT+0</small><br><strong>Identified</strong> - We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>21:07:19</var> GMT+0</small><br><strong>Resolved</strong> - The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored..</p> ]]> Mon, 23 Oct 2023 20:18:43 +0000 https://status.virtualpbx.com/incident/clo3cbr212133bcohhtfdzwl7 https://status.virtualpbx.com/incident/clo3cbr212133bcohhtfdzwl7 Call Recording Issue Type: Incident Duration: 2 hours and 30 minutes Affected Components: Web Applications Sep 29, 17:26:25 GMT+0 - Investigating - We are investigating an issue with our legacy call recording system. Customers using AWS call recording are not affected. We will provide updates as they become available. Thank you for your patience. Sep 29, 19:07:42 GMT+0 - Investigating - We are continuing to investigate the call recording issue. Customers using AWS are not affected by this issue. Sep 29, 19:16:02 GMT+0 - Monitoring - We have implemented a fix for the call recording issue and are currently monitoring the service. Sep 29, 19:56:46 GMT+0 - Resolved - The call recording issue has been resolved and service has been fully restored. Customers using AWS were not affected by this incident. Type: Incident

Duration: 2 hours and 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>17:26:25</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with our legacy call recording system. Customers using AWS call recording are not affected. We will provide updates as they become available. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:07:42</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate the call recording issue. Customers using AWS are not affected by this issue..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:16:02</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for the call recording issue and are currently monitoring the service..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:56:46</var> GMT+0</small><br><strong>Resolved</strong> - The call recording issue has been resolved and service has been fully restored. Customers using AWS were not affected by this incident..</p> ]]> Fri, 29 Sep 2023 17:26:25 +0000 https://status.virtualpbx.com/incident/cln4vlqh220028tqn225nv4kih https://status.virtualpbx.com/incident/cln4vlqh220028tqn225nv4kih User Login Discrepancies in VirtualText Platform Type: Incident Duration: 22 minutes Affected Components: Web Applications Aug 30, 18:54:55 GMT+0 - Investigating - We've identified an issue where, after logging into the VirtualText account, the user interface (UI) might display certain unexpected components. Additionally, the option to add new users through the UI is currently unavailable. Aug 30, 19:16:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>18:54:55</var> GMT+0</small><br><strong>Investigating</strong> - We've identified an issue where, after logging into the VirtualText account, the user interface (UI) might display certain unexpected components. Additionally, the option to add new users through the UI is currently unavailable..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>19:16:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 30 Aug 2023 18:54:55 +0000 https://status.virtualpbx.com/incident/clly3k0u117772c5odiwb1h9y5 https://status.virtualpbx.com/incident/clly3k0u117772c5odiwb1h9y5 Dash Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Call Center Aug 3, 01:30:06 GMT+0 - Completed - Maintenance has completed successfully. All systems are operating normally. Aug 3, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 3, 00:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash tonight August 2nd, at 5:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>01:30:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. All systems are operating normally..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash tonight August 2nd, at 5:00PM PST for 9 hours. We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Thu, 3 Aug 2023 00:00:00 +0000 https://status.virtualpbx.com/maintenance/clku9bf0v341494blocl3uy6xsg https://status.virtualpbx.com/maintenance/clku9bf0v341494blocl3uy6xsg Dash Maintenance Type: Maintenance Duration: 11 hours Affected Components: Call Center Aug 2, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 2, 01:30:01 GMT+0 - Identified - We are currently investigating an issue with calls to sip trunks not connecting in some client's accounts. Aug 2, 01:30:00 GMT+0 - Identified - We will be conducting system maintenance for Dash on August 1st at 6:30 PST for 7 hours. We do not expect any system interruption while doing this maintenance. However, it is possible that call center agents may need to log back into their queues once the maintenance is successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 11 hours

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue with calls to sip trunks not connecting in some client's accounts..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash on August 1st at 6:30 PST for 7 hours. We do not expect any system interruption while doing this maintenance. However, it is possible that call center agents may need to log back into their queues once the maintenance is successfully completed. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Wed, 2 Aug 2023 01:30:00 +0000 https://status.virtualpbx.com/maintenance/clkr29749194002b8n8oonxwe4w https://status.virtualpbx.com/maintenance/clkr29749194002b8n8oonxwe4w Dash Maintenance Type: Maintenance Duration: 7 hours Affected Components: Web Applications Jul 28, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 28, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 03:00:00 GMT+0 - Identified - We will be performing maintenance on our database systems on Thursday, July 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our database systems on Thursday, July 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..</p> ]]> Fri, 28 Jul 2023 03:00:00 +0000 https://status.virtualpbx.com/maintenance/clkcwfm2q163858mboll8l2jhw9 https://status.virtualpbx.com/maintenance/clkcwfm2q163858mboll8l2jhw9 Dash Maintenance Type: Maintenance Duration: 8 hours Affected Components: Web Applications Jul 14, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 14, 02:00:00 GMT+0 - Identified - We will be performing maintenance on our database systems on Thursday, July 13th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Jul 14, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our database systems on Thursday, July 13th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 14 Jul 2023 02:00:00 +0000 https://status.virtualpbx.com/maintenance/cljwvkm49287971c3ojqykn4ivg https://status.virtualpbx.com/maintenance/cljwvkm49287971c3ojqykn4ivg Webphone logging issues Type: Incident Duration: 3 hours and 9 minutes Affected Components: Web Applications Jul 7, 16:02:37 GMT+0 - Monitoring - We are pleased to inform you that the recent issue affecting our services has been successfully resolved. The problem was identified as an upstream vendor issue, which has now been rectified, and everything is returning to normal operation. We will continue to monitor and make sure everything is working as expected before We resolve the issue. Jul 7, 19:11:48 GMT+0 - Resolved - The Webphone Login incident has been resolved and systems are working normally now. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>16:02:37</var> GMT+0</small><br><strong>Monitoring</strong> - We are pleased to inform you that the recent issue affecting our services has been successfully resolved. The problem was identified as an upstream vendor issue, which has now been rectified, and everything is returning to normal operation. We will continue to monitor and make sure everything is working as expected before We resolve the issue..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>19:11:48</var> GMT+0</small><br><strong>Resolved</strong> - The Webphone Login incident has been resolved and systems are working normally now. .</p> ]]> Fri, 7 Jul 2023 16:02:37 +0000 https://status.virtualpbx.com/incident/cljsrme23167550ovnas5jcbjm5 https://status.virtualpbx.com/incident/cljsrme23167550ovnas5jcbjm5 Dash Maintenance Type: Maintenance Duration: 6 hours Affected Components: Web Applications Jun 28, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 28, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 28, 03:00:00 GMT+0 - Identified - We will be performing maintenance on our database systems on Tuesday, June 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our database systems on Tuesday, June 27th at 8:00 PM PST. During this maintenance period, and for up to 72 hrs after completion, some of the documents in the database, such as faxes, recordings, and voicemails, may not be available. This is due to the time required for these documents to re-sync within our systems. We want to assure you that no data will be lost during this process. However, accessibility to these specific categories of documents will be affected until the sync process is completed. We sincerely appreciate your patience and understanding during this period. We're confident that this maintenance is a significant step towards providing you with improved services. If you have any questions, please feel free to reach out to us by phone, email, or online chat..</p> ]]> Wed, 28 Jun 2023 03:00:00 +0000 https://status.virtualpbx.com/maintenance/cliddyzfp140296broikvxliu6q https://status.virtualpbx.com/maintenance/cliddyzfp140296broikvxliu6q Calls not routing to ACD Queues Type: Incident Duration: 3 hours and 7 minutes Affected Components: Call Center Feb 17, 18:36:21 GMT+0 - Investigating - We are currently investigating an issue where some calls to ACD Queues are not connecting. Feb 17, 19:30:35 GMT+0 - Identified - We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues. Feb 17, 20:18:01 GMT+0 - Identified - We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue. Feb 17, 20:44:37 GMT+0 - Monitoring - A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue. Feb 17, 21:43:22 GMT+0 - Resolved - This issue with calls not routing to ACD Queues has been resolved. Type: Incident

Duration: 3 hours and 7 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>18:36:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some calls to ACD Queues are not connecting. .</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>19:30:35</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>20:18:01</var> GMT+0</small><br><strong>Identified</strong> - We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>20:44:37</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>21:43:22</var> GMT+0</small><br><strong>Resolved</strong> - This issue with calls not routing to ACD Queues has been resolved. .</p> ]]> Fri, 17 Feb 2023 18:36:21 +0000 https://status.virtualpbx.com/incident/cle8vgud0499882gnmx66lqzmr7 https://status.virtualpbx.com/incident/cle8vgud0499882gnmx66lqzmr7 Dash Maintenance Type: Maintenance Duration: 2 hours Affected Components: Web Applications Feb 17, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 17, 05:00:00 GMT+0 - Identified - We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 17 Feb 2023 05:00:00 +0000 https://status.virtualpbx.com/maintenance/cle7fkjmp328793rxmxahinsdc5 https://status.virtualpbx.com/maintenance/cle7fkjmp328793rxmxahinsdc5 ACD Queue calls not routing to agents Type: Incident Duration: 3 days, 2 hours and 57 minutes Affected Components: Web Applications, Call Center Feb 6, 21:32:57 GMT+0 - Monitoring - We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue. Feb 6, 22:47:53 GMT+0 - Resolved - The issue has been resolved. ACD Queues are working properly now. Type: Incident

Duration: 3 days, 2 hours and 57 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:32:57</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:47:53</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. ACD Queues are working properly now..</p> ]]> Mon, 6 Feb 2023 21:32:57 +0000 https://status.virtualpbx.com/incident/cldtbxkdl334089rojikdb5snr https://status.virtualpbx.com/incident/cldtbxkdl334089rojikdb5snr Dash Maintenance Type: Maintenance Duration: 16 hours and 11 minutes Affected Components: Web Applications, Call Center Jan 13, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 13, 04:00:01 GMT+0 - Identified - Maintenance is continuing as scheduled until 3AM PST. We will continue to provide updates as the maintenance progresses. ACD Queue traffic is affected by this maintenance. We are working to restore ACD Queue routing as quickly as possible. Jan 13, 16:11:17 GMT+0 - Identified - We are continuing to work on the UI issue for Basic Queues. This is only affecting Basic Queues. You can still log into and out of your Basic ACD Queues with the feature codes listed below. Also, call traffic is not impacted to the queues at all. ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 Jan 13, 13:26:22 GMT+0 - Identified - Basic Queues are not loading properly. We are working to resolve this ASAP. Basic Queue call traffic is routing normally. Agents may need to login back into their queues. Contact our Support team if you require further assistance managing your agents. ACD Queues Pro are functioning normally at this time. Jan 13, 20:10:51 GMT+0 - Completed - The scheduled maintenance has been completed. We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible. Clients using ACD Queue Pro cannot modify, add, or remove queues at this point. Queues are not being populated into the UI for clients using the basic ACD Queues. Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need. Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc. Here is the list of ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Jan 13, 11:47:46 GMT+0 - Identified - ACD Queues are in the process of being restored. Agent may need to log back into their respective queues. We are continuing to work through our scheduled maintenance. Jan 13, 04:00:00 GMT+0 - Identified - We will be conducting system maintenance for Dash 01/12/2023 at 8:00 PM PST for 7 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 16 hours and 11 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is continuing as scheduled until 3AM PST. We will continue to provide updates as the maintenance progresses. ACD Queue traffic is affected by this maintenance. We are working to restore ACD Queue routing as quickly as possible..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>16:11:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on the UI issue for Basic Queues. This is only affecting Basic Queues. You can still log into and out of your Basic ACD Queues with the feature codes listed below. Also, call traffic is not impacted to the queues at all. ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 .</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>13:26:22</var> GMT+0</small><br><strong>Identified</strong> - Basic Queues are not loading properly. We are working to resolve this ASAP. Basic Queue call traffic is routing normally. Agents may need to login back into their queues. Contact our Support team if you require further assistance managing your agents. ACD Queues Pro are functioning normally at this time..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>20:10:51</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed. We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible. Clients using ACD Queue Pro cannot modify, add, or remove queues at this point. Queues are not being populated into the UI for clients using the basic ACD Queues. Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need. Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc. Here is the list of ACD Queue Feature Codes Agent Login *20 Set Agent Ready *21 Set Agent Away *22 Agent Logout *23 If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. .</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>11:47:46</var> GMT+0</small><br><strong>Identified</strong> - ACD Queues are in the process of being restored. Agent may need to log back into their respective queues. We are continuing to work through our scheduled maintenance..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting system maintenance for Dash 01/12/2023 at 8:00 PM PST for 7 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 13 Jan 2023 04:00:00 +0000 https://status.virtualpbx.com/maintenance/clckq9n870299hvmy4d7seyml https://status.virtualpbx.com/maintenance/clckq9n870299hvmy4d7seyml Dash Maintenance Type: Maintenance Affected Components: Web Applications Dec 9, 05:00:00 GMT+0 - Completed - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Dec 9, 05:00:00 GMT+0 - Completed - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 8th at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 9 Dec 2022 05:00:00 +0000 https://status.virtualpbx.com/maintenance/clbb2qa8w33288v7ofdca4yltq https://status.virtualpbx.com/maintenance/clbb2qa8w33288v7ofdca4yltq Dash Maintenance Type: Maintenance Duration: 11 hours and 57 minutes Affected Components: Web Applications Dec 2, 16:56:31 GMT+0 - Completed - Maintenance has completed. Dec 2, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 2, 05:00:00 GMT+0 - Identified - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 1st at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding. Type: Maintenance

Duration: 11 hours and 57 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:56:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading system hardware and conducting related maintenance for Dash on Dec 1st at 9:00 PM PST for 6 hours. We do not expect any system interruption while doing this maintenance. We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed. If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding..</p> ]]> Fri, 2 Dec 2022 05:00:00 +0000 https://status.virtualpbx.com/maintenance/clar5hl5a40087leltgyxhdygk https://status.virtualpbx.com/maintenance/clar5hl5a40087leltgyxhdygk