VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Text Messaging - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Phone Provisioning - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Web Applications - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Mobile Applications - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Advanced Reporting - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Call Center - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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API - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Notice history

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Jan 2025

No notices reported this month

Dec 2024

No notices reported this month

Nov 2024

NOV18
Dash Maintenance
CompletedMaintenance5 hours
  • Completed
    November 18, 2024 at 11:00 AMUTC
    Completed
    November 18, 2024 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 18, 2024 at 6:00 AMUTC
    In progress
    November 18, 2024 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 18, 2024 at 6:00 AMUTC
    Planned
    November 18, 2024 at 6:00 AMUTC

    We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Queue Routing and SIP Trunk issues
ResolvedDegraded performance4 hours 47 minutes
  • Resolved
    UTC
    Resolved

    The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now.

  • Update
    UTC
    Update

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Monitoring
    UTC
    Monitoring

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Update
    UTC
    Update

    We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available.

  • Investigating
    UTC
    Investigating

    We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks.

Queue Error at Login
Resolved2 hours 36 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue when an error shows up at login of Call Center/ACD queue.

NOV5
Dash Maintenance
CompletedMaintenance5 hours 53 minutes
  • Completed
    November 05, 2024 at 1:53 PMUTC
    Completed
    November 05, 2024 at 1:53 PMUTC

    Maintenance has completed successfully.

  • In progress
    November 05, 2024 at 8:00 AMUTC
    In progress
    November 05, 2024 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 05, 2024 at 8:00 AMUTC
    Planned
    November 05, 2024 at 8:00 AMUTC

    We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours.

    We are deploying significant improvements to ACD Queues during this maintenance.

    During this maintenance call routing, handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

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