VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Text Messaging - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Phone Provisioning - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Web Applications - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Mobile Applications - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Advanced Reporting - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Call Center - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

API - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

Previous page

Next page

Sep 2024
Oct 2024
Nov 2024

Notice history

View current status

Nov 2024

NOV18
Dash Maintenance
CompletedMaintenance5 hours
  • CompletedNovember 18, 2024 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 18, 2024 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 18, 2024 at 6:00 AMUTC

    We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Queue Routing and SIP Trunk issues
ResolvedDegraded performance4 hours 47 minutes
  • ResolvedUTC

    The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now.

  • UpdateUTC

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • MonitoringUTC

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • UpdateUTC

    We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available.

  • InvestigatingUTC

    We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks.

Queue Error at Login
Resolved2 hours 36 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating an issue when an error shows up at login of Call Center/ACD queue.

NOV5
Dash Maintenance
CompletedMaintenance5 hours 53 minutes
  • CompletedNovember 05, 2024 at 1:53 PMUTC

    Maintenance has completed successfully.

  • In progressNovember 05, 2024 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 05, 2024 at 8:00 AMUTC

    We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours.

    We are deploying significant improvements to ACD Queues during this maintenance.

    During this maintenance call routing, handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Oct 2024

No notices reported this month

Sep 2024

No notices reported this month

Previous

Sep 2024 to Nov 2024

Next