VirtualPBX - ACD Queues Issue – Incident details

All systems operational

ACD Queues Issue

Resolved
Degraded performance
Started almost 3 years agoLasted about 1 hour

Affected

Call Center

Degraded performance from 8:18 PM to 9:07 PM

Updates
  • Resolved
    UTC
    Resolved

    The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored.

  • Identified
    UTC
    Identified

    We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available.