VirtualPBX - ACD Queue calls not routing to agents – Incident details

All systems operational

ACD Queue calls not routing to agents

Resolved
Operational
Started over 3 years agoLasted about 1 hour

Affected

Web Applications

Operational from 9:32 PM to 10:47 PM

Call Center

Operational from 9:32 PM to 10:47 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved. ACD Queues are working properly now.

  • Monitoring
    UTC
    Monitoring

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.