VirtualPBX - Notice history

All systems operational

Voice Platform - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Text Messaging - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Phone Provisioning - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Web Applications - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Mobile Applications - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Advanced Reporting - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Call Center - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

API - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Dash Maintenance
  • Completed
    November 18, 2024 at 11:00 AM
    Completed
    November 18, 2024 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    November 18, 2024 at 6:00 AM
    In progress
    November 18, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    November 18, 2024 at 6:00 AM
    Planned
    November 18, 2024 at 6:00 AM

    We will conduct system maintenance for Dash on November 18th at 12:00 AM PST for 3 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Queue Routing and SIP Trunk issues
  • Resolved
    Resolved

    The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now.

  • Update
    Update

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Monitoring
    Monitoring

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Update
    Update

    We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available.

  • Investigating
    Investigating

    We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks.

Queue Error at Login
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been applied and we are seeing good results. If you continue to see issues with the Call Center/ACD Queues, please log out and back in.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating an issue when an error shows up at login of Call Center/ACD queue.

Dash Maintenance
  • Completed
    November 05, 2024 at 1:53 PM
    Completed
    November 05, 2024 at 1:53 PM

    Maintenance has completed successfully.

  • In progress
    November 05, 2024 at 8:00 AM
    In progress
    November 05, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    November 05, 2024 at 8:00 AM
    Planned
    November 05, 2024 at 8:00 AM

    We will be conducting system maintenance at 12:00 AM PST on November 5th for approximately 6 hours.

    We are deploying significant improvements to ACD Queues during this maintenance.

    During this maintenance call routing, handling, and all other services will be unaffected.

    The maintenance may impact ACD Queue Agents. Agents may be logged out of ACD Queues and will need to log back into their respective queue(s).

    We will share updates on our status site, http://status.virtualpbx.com/. You may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Oct 2024

No notices reported this month

Sep 2024

No notices reported this month

Sep 2024 to Nov 2024

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