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Resolved
Calls not routing to ACD Queues

Started
February 17, 2023 at 6:36 PM
Status
Resolved after about 3 hours

Impact

Operational
Affected
Call Center
  • Resolved
    February 17, 2023 at 9:43 PM

    This issue with calls not routing to ACD Queues has been resolved.

  • Monitoring
    February 17, 2023 at 8:44 PM

    A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue.

  • Identified
    February 17, 2023 at 8:18 PM

    We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue.

  • Identified
    February 17, 2023 at 7:30 PM

    We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues.

  • Investigating
    February 17, 2023 at 6:36 PM

    We are currently investigating an issue where some calls to ACD Queues are not connecting.