All systems operational

ACD Queue calls not routing to agents

Resolved
Operational
Started about 1 year ago Lasted about 1 hour

Affected

Web Applications
Call Center
Updates
  • Resolved
    Resolved

    The issue has been resolved. ACD Queues are working properly now.

  • Monitoring
    Monitoring

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.