All systems operational

Show current status

Resolved
ACD Queue calls not routing to agents

Started
February 06, 2023 at 9:32 PM
Status
Resolved after about 1 hour

Impact

Operational
Affected
Call Center
Web Applications
  • Resolved
    February 06, 2023 at 10:47 PM

    The issue has been resolved. ACD Queues are working properly now.

  • Monitoring
    February 06, 2023 at 9:32 PM

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.