The scheduled maintenance has been completed.

We continue to work on the ACD queue UI issue and We trying to restore functionality as soon as possible.

Clients using ACD Queue Pro cannot modify, add, or remove queues at this point.

Queues are not being populated into the UI for clients using the basic ACD Queues.

Meanwhile, if you need to update, add, or remove a queue or an agent please contact us and We will help you with any changes you need.

Call routing to queues is not affected and Agents can still use feature codes to perform actions like away, ready, etc.

Here is the list of ACD Queue Feature Codes

Agent Login *20
Set Agent Ready *21
Set Agent Away *22
Agent Logout *23

If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

We are continuing to work on the UI issue for Basic Queues. This is only affecting Basic Queues. You can still log into and out of your Basic ACD Queues with the feature codes listed below. Also, call traffic is not impacted to the queues at all.

ACD Queue Feature Codes

Agent Login *20
Set Agent Ready *21
Set Agent Away *22
Agent Logout *23

Basic Queues are not loading properly. We are working to resolve this ASAP. Basic Queue call traffic is routing normally. Agents may need to login back into their queues. Contact our Support team if you require further assistance managing your agents. ACD Queues Pro are functioning normally at this time.

ACD Queues are in the process of being restored. Agent may need to log back into their respective queues. We are continuing to work through our scheduled maintenance.

Maintenance is now in progress

Maintenance is continuing as scheduled until 3AM PST. We will continue to provide updates as the maintenance progresses.

ACD Queue traffic is affected by this maintenance. We are working to restore ACD Queue routing as quickly as possible.