VirtualPBX - System Issue – Incident details

On 2/20/2026, we experienced a service outage caused by an issue with an upstream network provider. This resulted in temporary service unavailability across our platform.

The upstream provider has resolved the issue, and all services are now operating normally. Our internal systems remained stable throughout the event.

We are reviewing additional resiliency measures to further reduce the impact of similar incidents in the future. We appreciate your patience and understanding.

We are continuing to monitor the affected systems.

The upstream network provider has implemented a fix, and services have been restored. We are actively monitoring system performance to ensure continued stability.

We are seeing services return to normal. Work is continuing with our downstream provider on this issue.

We are currently experiencing a service disruption due to a significant outage at a major upstream Internet provider, which is affecting routing on a nationwide basis. Our infrastructure team has identified the issue as related to Level3 and is actively implementing routing changes to bypass the affected paths and restore normal service as quickly as possible.