VirtualPBX - ACD Queues Issue – Incident details

All systems operational

Show current status

ACD Queues Issue

ResolvedDegraded performance48 minutes

Affected

Call Center

Degraded performance from 8:18 PM to 9:07 PM

  • ResolvedUTC

    The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored.

  • IdentifiedUTC

    We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue.

  • InvestigatingUTC

    We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available.