ACD Queue Login

Incident Report for VirtualPBX

Resolved

The issue with queue login and the queue monitor updating have been resolved. A postmortem will be posted here within two business days.

Posted Jan 19, 2022 - 10:26 PST

Update

A fix to the queue monitor page is in place. We are continuing to monitor systems.

Posted Jan 19, 2022 - 09:55 PST

Update

We are continuing the work on this issue; the queue monitor page is not updating real-time, but all other functions should be restored.

Posted Jan 19, 2022 - 08:59 PST

Monitoring

A fix has been implemented and we are currently monitoring to ensure stability.

Posted Jan 19, 2022 - 08:19 PST

Update

We are still investigating the issue affecting the ACD Queues.

Posted Jan 19, 2022 - 08:04 PST

Update

We are continuing to investigate the issue with the ACD Queues

Posted Jan 19, 2022 - 07:17 PST

Investigating

We are currently investigating an issue affecting queues for some customers where they are unable to login to their queues

Posted Jan 19, 2022 - 06:07 PST

This incident affected: ACD Queues.