All systems operational

Voice Platform
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime
Text Messaging
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime
Phone Provisioning
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime

Web Applications

100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime
Mobile Applications
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime
Advanced Reporting
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime

Call Center

100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime
API
100.0% uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%
Feb 2023100.0% uptime
Mar 2023100.0% uptime
Apr 2023100.0% uptime

Notice history

Apr 2023

No notices reported this month

Mar 2023

No notices reported this month

Feb 2023

Calls not routing to ACD Queues
  • Resolved
    Resolved

    This issue with calls not routing to ACD Queues has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are seeing good call behavior. We will continue to monitor the issue.

  • Identified
    Update

    We are seeing improvement in call behavior to ACD Queues as work continues to resolve this issue.

  • Identified
    Identified

    We have identified the issue and continuing working on a fix. Also, we are seeing improved call behavior to ACD Queues.

  • Investigating
    Investigating

    We are currently investigating an issue where some calls to ACD Queues are not connecting.

Dash Maintenance
  • Completed
    February 17, 2023 at 7:00 AM
    Completed
    February 17, 2023 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    February 17, 2023 at 5:00 AM
    In progress
    February 17, 2023 at 5:00 AM

    Maintenance is now in progress

  • Planned
    February 17, 2023 at 5:00 AM
    Planned
    February 17, 2023 at 5:00 AM

    We will conduct system maintenance for Dash on February 16th at 9:00 PM PST for 2 hours.

    We do not expect any system interruption while doing this maintenance.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

ACD Queue calls not routing to agents
  • Resolved
    Resolved

    The issue has been resolved. ACD Queues are working properly now.

  • Monitoring
    Monitoring

    We are seeing good behavior and calls across queues flowing to agents properly. We will continue to monitor the issue.

Feb 2023 to Apr 2023