All systems operational

Voice Platform
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Text Messaging
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Phone Provisioning
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

Web Applications

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Mobile Applications
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Advanced Reporting
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

Call Center

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime
API
100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Nov 2023100.0% uptime

Notice history

Nov 2023

No notices reported this month

Oct 2023

ACD Queues Issue
  • Resolved
    Resolved

    The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored.

  • Identified
    Identified

    We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue.

  • Investigating
    Investigating

    We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available.

Sep 2023

Call Recording Issue
  • Resolved
    Resolved

    The call recording issue has been resolved and service has been fully restored. Customers using AWS were not affected by this incident.

  • Monitoring
    Monitoring

    We have implemented a fix for the call recording issue and are currently monitoring the service.

  • Investigating
    Update

    We are continuing to investigate the call recording issue. Customers using AWS are not affected by this issue.

  • Investigating
    Investigating

    We are investigating an issue with our legacy call recording system. Customers using AWS call recording are not affected. We will provide updates as they become available. Thank you for your patience.

Sep 2023 to Nov 2023