All systems operational

Voice Platform
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Text Messaging
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Phone Provisioning
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime

Web Applications

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Mobile Applications
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime
Advanced Reporting
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime

Call Center

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime
API
100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2023100.0% uptime
Sep 2023100.0% uptime
Oct 2023100.0% uptime

Notice history

Oct 2023

ACD Queues Issue
  • Resolved
    Resolved

    The ACD Queue Agent Status issue has been resolved. Agents that were affected need to log back into their queues. ACD Queue functionality has been fully restored.

  • Identified
    Identified

    We have identified the ACD Queue status issue. We are working to restore full functionality now. Agents may need to log out and back into their queues, if their status was affected by this issue.

  • Investigating
    Investigating

    We are investigating an issue with ACD Queues, where the status of some agents is not updating properly. Calls are not affected. We will provide more updates as they become available.

Sep 2023

Call Recording Issue
  • Resolved
    Resolved

    The call recording issue has been resolved and service has been fully restored. Customers using AWS were not affected by this incident.

  • Monitoring
    Monitoring

    We have implemented a fix for the call recording issue and are currently monitoring the service.

  • Investigating
    Update

    We are continuing to investigate the call recording issue. Customers using AWS are not affected by this issue.

  • Investigating
    Investigating

    We are investigating an issue with our legacy call recording system. Customers using AWS call recording are not affected. We will provide updates as they become available. Thank you for your patience.

Aug 2023

User Login Discrepancies in VirtualText Platform
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We've identified an issue where, after logging into the VirtualText account, the user interface (UI) might display certain unexpected components. Additionally, the option to add new users through the UI is currently unavailable.

Dash Maintenance
  • Completed
    August 03, 2023 at 1:30 AM
    Completed
    August 03, 2023 at 1:30 AM

    Maintenance has completed successfully. All systems are operating normally.

  • In progress
    August 03, 2023 at 12:00 AM
    In progress
    August 03, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    August 03, 2023 at 12:00 AM
    Planned
    August 03, 2023 at 12:00 AM

    We will be conducting system maintenance for Dash tonight August 2nd, at 5:00PM PST for 9 hours.

    We do not expect any system interruption during this maintenance. However, it is possible that call center agents may need to log back into their respective queues once maintenance has successfully completed.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Dash Maintenance
  • Completed
    August 02, 2023 at 12:30 PM
    Completed
    August 02, 2023 at 12:30 PM

    Maintenance has completed successfully

  • In progress
    August 02, 2023 at 1:30 AM
    In progress
    August 02, 2023 at 1:30 AM

    We are currently investigating an issue with calls to sip trunks not connecting in some client's accounts.

  • Planned
    August 02, 2023 at 1:30 AM
    Planned
    August 02, 2023 at 1:30 AM

    We will be conducting system maintenance for Dash on August 1st at 6:30 PST for 7 hours.

    We do not expect any system interruption while doing this maintenance. However, it is possible that call center agents may need to log back into their queues once the maintenance is successfully completed.

    We will share live status updates and the outcome of our performance improvements on our real-time status site, status.virtualpbx.com, where you may also subscribe to updates via email, SMS, or RSS feed.

    If you have any questions, please feel free to reach out to us by phone, email, or online chat. Thank you for your understanding.

Aug 2023 to Oct 2023