VirtualPBX - contactportal.app Web UI not loading – Incident details

All systems operational

contactportal.app Web UI not loading

Resolved
Degraded performance
Started about 1 month agoLasted about 9 hours

Affected

Web Applications

Degraded performance from 4:24 PM to 1:23 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available.

  • Update
    Update

    We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact.

    We will provide updates as they become available.

  • Update
    Update

    We continue to monitor the Microsoft Azure status page and will provide updates when available.

  • Identified
    Identified

    Microsoft Azure has acknowledged a DNS service degradation that is impacting portions of their global network.

    Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available.

  • Investigating
    Investigating

    We’re investigating an issue with the contactportal.app and reports.virtualpbx.com Web UIs not loading. Inbound/outbound calls are not impacted.

    We’ll provide another update by 10:00 PT.