VirtualPBX - Queue Routing and SIP Trunk issues – Incident details

All systems operational

Queue Routing and SIP Trunk issues

Resolved
Degraded performance
Started over 1 year agoLasted about 5 hours

Affected

Voice Platform

Degraded performance from 6:42 PM to 8:47 PM, Operational from 8:47 PM to 11:30 PM

Call Center

Degraded performance from 6:42 PM to 8:47 PM, Operational from 8:47 PM to 11:30 PM

Updates
  • Resolved
    UTC
    Resolved

    The issues related to Call Center and SIP trunks have been resolved. Systems are operating normally now.

  • Update
    UTC
    Update

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Monitoring
    UTC
    Monitoring

    We have identified the issue with Queues not routing calls properly and We have deployed a fix.

  • Update
    UTC
    Update

    We are continuing to investigate the intermittent issues for queues (Call Center) and outbound SIP trunks. We will provide more updates as soon as they're available.

  • Investigating
    UTC
    Investigating

    We are currently investigating intermittent issues routing calls in queues and outbound calls from SIP trunks.