contactportal.app Web UI not loading

Resolved

Degraded performance

Started 10 months agoOctober 29, 2025Lasted about 9 hoursOctober 29, 20254:24 PMOctober 30, 20251:23 AMUTC

Affected

Web Applications

Updates

Resolved
October 30, 2025 at 1:23 AMUTC
Resolved
October 30, 2025 at 1:23 AMUTC
This incident has been resolved.
Monitoring
October 29, 2025 at 10:54 PMUTC
Monitoring
October 29, 2025 at 10:54 PMUTC
We are starting to see good results loading the UI, but Microsoft is still working on recovering from the DNS issue. We will continue to monitor Microsoft's status page and provide updates as they become available.
Update
October 29, 2025 at 8:03 PMUTC
Update
October 29, 2025 at 8:03 PMUTC
We continue to monitor the Microsoft Azure status page. It seems Microsoft is making progress in mitigating the impact.

We will provide updates as they become available.
Update
October 29, 2025 at 6:37 PMUTC
Update
October 29, 2025 at 6:37 PMUTC
We continue to monitor the Microsoft Azure status page and will provide updates when available.
Identified
October 29, 2025 at 4:59 PMUTC
Identified
October 29, 2025 at 4:59 PMUTC
Microsoft Azure has acknowledged a DNS service degradation that is impacting portions of their global network.

Our infrastructure team is monitoring the provider’s recovery progress and will provide updates as new information becomes available.
Investigating
October 29, 2025 at 4:24 PMUTC
Investigating
October 29, 2025 at 4:24 PMUTC
We’re investigating an issue with the contactportal.app and reports.virtualpbx.com Web UIs not loading. Inbound/outbound calls are not impacted.

We’ll provide another update by 10:00 PT.

VirtualPBX - contactportal.app Web UI not loading – Incident details