We have thoroughly tested all systems and confirm the upstream carrier issues that impacted Dash customers is resolved. We are awaiting information from Level(3) to produce a post-mortem.
Nov 28, 12:06 PST
We have removed the upstream carrier from our mix for Dash outbound call delivery. Connectivity issues caused by Level(3) at the data centers are subsided. We are awaiting more information from the carrier on their resolution.
Nov 28, 11:51 PST
We have identified major packet loss with Level 3 at 2 of our primary data centers. Working to resolve and mitigate the issue.
Nov 28, 11:36 PST
Dialing out from Dash is also affected at this time. We are investigating.
Nov 28, 11:25 PST
A major upstream carrier appears to be experiencing an outage. This is affecting routing of inbound calls for some customers - intermittently. We have contacted the upstream carrier and are monitoring the situation.
Nov 28, 11:18 PST