Ordering numbers through the Dashboard for Dash customers is working correctly. Sorry for the inconvenience.
Jun 24, 06:11 PDT
The team is still working on this issue. We will update as progress is made. This only affect ordering numbers via an upstream carrier API. Our customer support team can assist with adding numbers to Dash accounts.
Jun 24, 05:35 PDT
Urgent maintenance for Dash will occur after 5 PM PST to address the carrier api issue affecting number ordering. Dash services may be unavailable briefly during maintenance. Status will be updated after maintenance is completed and resolution of this issue is confirmed.
Jun 23, 15:36 PDT
We have confirmed that the Carrier API issue only impacts ordering new number in Dash. Our customer support team can assist any customers with adding new numbers until the patch is deployed. We apologize for the inconvenience.
Jun 23, 08:54 PDT
We have identified the issue and will be deploying an update this evening to fix the Carrier API Issue.
Jun 23, 08:43 PDT
The team has identified an issue with the carrier integration for Dash. This affects ordering numbers, updating CNAM and E911 in the Dashboard. This does NOT affect voice service, phone provisioning or system management. Engineers are working with the carrier to resolve the issue.
Jun 23, 08:32 PDT