All Systems Operational
Virtual PBX Operational
Phones Operational
Carriers Operational
Web Applications Operational
Web Site Operational
API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 1, 2016

No incidents reported today.

Jun 30, 2016
Resolved - The upstream carrier identified an issue with a peering connection, removed the connection, resolving the cause of call quality issues that affected some customers. We apologize for the inconvenience.
Jun 30, 10:56 PDT
Monitoring - The upstream carrier is working to resolve the issue. We are monitoring and will update when the issue is resolved.
Jun 30, 10:44 PDT
Update - We have identified that all the calls in question are sourced from an upstream carrier. We have reached out to carrier and are received information that they are experiencing degradation of services in one of their data centers.

Our data centers, software and services are not impacted by this issue directly and are functioning normally. We will update status until this issue is resolved fully.
Jun 30, 10:22 PDT
Identified - The issue appears to be isolated to one data center. All traffic has been rerouted to other data centers until the issue is resolved.
Jun 30, 09:51 PDT
Investigating - We are investigating outbound call quality issues that may be affecting Dash customers. The affected systems have been isolated and we being reviewed.
Jun 30, 09:43 PDT
Jun 29, 2016

No incidents reported.

Jun 28, 2016
Resolved - This incident has been resolved.
Jun 28, 15:39 PDT
Identified - Today we experienced an issue with our internal account. This may have lead to incorrect email template being sent to Dash customers regarding account cancellation. This was part of our forthcoming partner system and is incorrect. Please contact our team if you have any questions.
Jun 28, 12:34 PDT
Jun 27, 2016

No incidents reported.

Jun 26, 2016

No incidents reported.

Jun 25, 2016

No incidents reported.

Jun 24, 2016
Resolved - Ordering numbers through the Dashboard for Dash customers is working correctly. Sorry for the inconvenience.
Jun 24, 06:11 PDT
Update - The team is still working on this issue. We will update as progress is made. This only affect ordering numbers via an upstream carrier API. Our customer support team can assist with adding numbers to Dash accounts.
Jun 24, 05:35 PDT
Monitoring - Urgent maintenance for Dash will occur after 5 PM PST to address the carrier api issue affecting number ordering. Dash services may be unavailable briefly during maintenance. Status will be updated after maintenance is completed and resolution of this issue is confirmed.
Jun 23, 15:36 PDT
Update - We have confirmed that the Carrier API issue only impacts ordering new number in Dash. Our customer support team can assist any customers with adding new numbers until the patch is deployed. We apologize for the inconvenience.
Jun 23, 08:54 PDT
Update - We have identified the issue and will be deploying an update this evening to fix the Carrier API Issue.
Jun 23, 08:43 PDT
Identified - The team has identified an issue with the carrier integration for Dash. This affects ordering numbers, updating CNAM and E911 in the Dashboard. This does NOT affect voice service, phone provisioning or system management. Engineers are working with the carrier to resolve the issue.
Jun 23, 08:32 PDT
Jun 22, 2016

No incidents reported.

Jun 21, 2016

No incidents reported.

Jun 20, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.